Automation Lead

3 weeks ago

Toronto, Canada Wipro Limited Full time

Toronto, Canada
- Tech Hiring
- 3112191

**Role Purpose**
- The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement_

**Do**

**Lead automation roadmaps and strategies for various BUs**
- Ensure complete understanding of requirements needed to implement automation of various accounts in BUs _
- Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity_
- Drive automation maturity in the shortlisted accounts to the next level _
- Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer_
- Ensure contractual commitments for a particular project are met by understanding the scope and requirements_
- Ensure the desired software and infrastructures are implemented required for automation_
- Ensure scalable standards of dashboard and process support system for active automation_
- monitoring_
- Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams_
- Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance_
- Come up with solution of the problems regarding automation persistent in development unit_
- Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information_
- Periodically review the project status completion vis-a vis the project plan and ensure successful roll out_
- Review the upcoming automation trends, technologies and ways of working and identify the_
- capability gap within the team_
- Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity _
- Receive feedback from the customers and align resources internally to close all the gaps_

**_Stakeholder Interaction_**
- Stakeholder Type_
- Stakeholder Identification_
- Purpose of Interaction_
- Internal_
- Account Automation RO Champion_
- Overall client management and ensure implementation of the BOT at the client end_
- Holmes Engineering Team_
- Coordinate for BOT development and implementation at client end- Account Delivery Team_
- Ensure on time project delivery_
- ADH/ VDH_
- Project governance, issue resolution_
- External_
- Customer_
- Provide apt solutions and support as per the requirement_

**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization -**_Expert_**:

- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk -**_ Expert_**:
**_Competency Levels_**

**_Foundation_**

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.

**_Competent_**

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

**_Expert_**

Applies the competency in all situations and is serves as a guide to others as well.

**_Master_**

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
- **_Behavioural Competencies _**
- Excellent Communication
- Analytical Mindset
- Problem Solving approach
- Managing Complexity
- Client centricity
- Execution excellence
- Passion for results

**Deliver**
- No._
- Performance Parameter_
- Measure_

1.

Client Engagement

CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)

2.

BOT implementation

Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

Tosca Testsuite - Test Automation

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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