Coordinator, Patient Registration and Switchboard

2 months ago

Cornwall, Canada Cornwall Community Hospital Full time

-Job Posting Number:

J0823-0877
Job Title:

Coordinator, Patient Registration and Switchboard
Job Category:

Finance, Procurement, and Material Management
Unit:

Patient Registration
Job Type:

Permanent Full Time
Open Positions:

1
City, Province, Country:

Cornwall, Ontario, Canada
Date Posted:

August 15, 2023
Available Shifts:

Closing Date:

August 29, 2023
Union:

Non Union

Emergency preparedness is a critical aspect of CCH operations. It is essential that all staff and physicians receive training and understand their roles and responsibilities in this field.

**Summary of responsibilities**:

Reporting to the Manager, Financial Services, the Patient Registration & Switchboard Coordinator will support the Patient Registration and Switchboard department with operational activities and quality improvement initiatives within the unit. The Patient Registration & Switchboard Coordinator will ensure that the department operates efficiently and professionally. This includes ensuring that policies and procedures are consistently followed, departments are staffed efficiently, help set expectations, recognize and reward employees and help to create an environment that empowers staff to participate in positive change.
General Accountabilities:

- Oversee the registration process for various departments of the Hospital.
- Partake with other Management in department workflow analysis and updating, if necessary.
- Responsible for the ingoing and outgoing communication from the Hospital Switchboard Operators, as well as Emergency Response Codes, alarms, and the on-call services with the Hospital.
- Provide training for employees on accurate data input, and review of data to ensure data integrity and quality.
- Conduct regular audit and analysis of data in collaboration with other departments and assigning staff to correct errors.
- Monitor and identify trends that show improvement or the need for improvements in performance indicators.
- Act as a resource to staff in the departments for policy development and implementation, providing education as needed.
- Assist in developing policies through analysis of issues and considering applicable legislation and standards.
- Collaborate with Management on staffing needs and training.
- Other duties as assigned.

**Requirements of the job**:

- Completion of Ontario Secondary School Diploma
- Medical Terminology (tested with a pass mark of 75% or greater)
- Demonstrated ability to operate a variety of office equipment including computer, fax, and photocopier
- Typing speed of 35 w.p.m.
- Knowledge of Word, Windows and spreadsheet programs
- Organizational abilities with initiative and the ability to work unsupervised
- Good interpersonal skills and strong team orientation
- Good communication and customer service/public relation skills
- Demonstrated regular, punctual attendance
- Demonstrated commitment to patient safety
- Knowledge of electronic health record (FirstNet, Powerchart, etc.)
- Functional level in English (oral and written), oral in French preferred and testing completed

Assets:

- Previous experience in hospital in a patient registration capacity
- College diploma or degree in Business Administration, Health Administration or related field

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