Healthcare Salesforce Business Analyst

2 weeks ago


North York, Canada SyLogix Consulting Inc. Full time

**Note**:this is a hybrid role, therefore, applicant from Greater Toronto Area only.

We are seeking a Salesforce Business Analyst with Healthcare and Data Integration experience to support the implementation of a new Salesforce Case and Contact Management system. The consultant will be responsible for:

- leading and conducting business analysis with various level of stakeholders in the public health sector
- documenting business requirements, technical requirements, business models and processes, business transformation, data migration requirements
- Developing documentation and training materials for users on the new Case and Contact Management System

**Mandatory (Must Have) Skills and Experience**:

- Data integration project experience using HL7 and FHIR
- Experience with Salesforce including workflows, validation rules, security controls
- 8+ years’ experience working as Business Analyst
- Strong in planning and documentation using Agile (e.g. backlog, sprint, user stories) using JIRA and Confluence
- Excellent communication skills in English (both written and verbal)

**Desired Sills and Experience**:

- Salesforce certification(s) - certified administrator preferred
- Experience with AWS technologies - Amazon Connect, Amazon Pinpoint, Amazon DynamoDB, Amazon Kenisis Datastreams, Amazon S3, Amazon Polly, AWS Lamda and Amazon Cloudwatch
- Government project experience
- Experience with Contact Centre technologies e.g. Call Routing, Interactive Voice Response (IVR)

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $70.00-$80.00 per hour

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- business analysis and documentation: 5 years (required)
- Salesforce project: 2 years (required)
- Canadian Government project: 1 year (preferred)
- call routing or interactive voice response project: 1 year (preferred)
- data integration using HL7 and FHIR: 2 years (required)
- Agile (backlog, sprint, user stories): 2 years (required)
- JIRA and Confluence: 2 years (required)
- AWS project: 2 years (preferred)
- healthcare project: 2 years (required)

Licence/Certification:

- salesforce (preferred)
- AWS (preferred)
- business analyst (preferred)

Work Location: Hybrid remote in North York, ON

Expected start date: 2023-02-13


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