Customer Business Manager

2 months ago


Regina, Canada Johnson Controls Full time

**What you will do**

**How you will do it**
- Understand contract terms and conditions and Customer expectations at a detailed level and taking ownership for outcomes.
- Provide timely and effective communications with all employee levels within the project, the Customer’s organization, and JCI. Building a strong win-win relationship.
- Work closely with the Customer to ensure alignment with contract requirements and operational policies.
- Provide technical and management direction to maintenance management service contractor.
- Establish process performance metrics; around work request by scheduling, tracking, analyzing, and reporting performance in terms of completion, quality, safety, costs, and Customer Satisfaction. Taking corrective actions as needed to bring about required change.
- Review and proactively establishing required procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner.
- Manage, direct and schedule day-to-day and long-range activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented.
- Manages staff, including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors performance objectives.
- Select and train all project employees and administering JCI policies, procedures, and standards to ensure that JCI employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer.
- Serve as a role model, mentor, and valued resource for the Customer and JCI.
- Share process improvements and lessons learned with peers.
- Experienced with directing, planning, developing and implementing strategic and operational plans.
- Experienced in management of multi-disciplinary teams and working groups.
- Lead Customer meetings.
- Oversee performance reviews for all on-site FM Team members and primary sub-contractors.
- Manage Contract Compliance requirements.
- Perform periodic planned and random site ‘evaluation inspections’ to continuously monitor front line performance.
- Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required.
- Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement.

**What we look for**

**[Required Qualifications - Education, Skills & Experience]**
- Bachelor’s Degree in either Business, Mechanical Engineering, Electrical or equivalent experience in a Facility Management discipline with 10 years or more experience.
- Five years of HVAC, Facilities, Housing or a parallel industry.
- Ability to work around the customer’s Key Process Indicators (KPI’s) and think strategically for long
- and short-term process improvements that will improve on safety, reliability, and energy costs
- Thorough understanding of contracts, contract interpretation, SOP’s, KPI’s and their interrelation with P3 model.
- Two years of management leadership experience
- Demonstrated ability to communicate effectively with internal and external customers
- Operations knowledge of disciplines in Engineering, Property Management, and sales.
- Advance MS Office computer skills, Excel, PP, process improvement software, etc.

**Who we are



  • Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a REMOTE Business Intelligence Analyst (BIA). **Description of duties**: Understand specific business domain(s) and drive insights from data, ensuring needs are met. Create analytics solutions from a large variety of structures and sources. Analyse and reveal insights to decision makers and help with sense-making and...

  • Business Analyst

    1 month ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Service is hiring a Business Analyst. **This position is located on site in Regina, SK.** The Business Analyst will: - Document Business Process and Workflow Models (As-Is and To-Be) - Document Use Cases based on Business Process and Workflow Models. - Effectively analyze information, problems, situations, practices or procedures -...

  • Business Analyst

    1 month ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Remote Business Analyst to work on a Business Transformation initiative. Qualifications: - Valid Business Analyst Certificate; CBAP (Certified Business Analyst Professional), CCBA (Certified Competency in Business Analysis) or PBA (Professional Business Analyst). - Demonstrated experience in business modelling,...

  • Business Analyst

    2 days ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool is hiring a Business Analyst for Regina or Saskatoon who will: - Work with project team and project manager to confirm scope, requirements, stakeholder identification, task identification, resource requirements, schedule development and quality parameters - Participate and facilitate discovery and planning workshops and requirements gathering...

  • Business Analyst

    2 months ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Business Analyst who will: - Document Business Process and Workflow Models (As-Is and To-Be). - Document Use Cases based on Business Process and Workflow Models. - Effectively analyze information, problems, situations, practices or procedures. - Elicit, document, manage and communicate functional and non-functional...

  • Business Analyst

    3 weeks ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Business Analyst to work with internal and external stakeholders to enhance and improve business analysis services by designing and developing future[1]state processes **Responsibilities will include**: Lead the collaborations of stakeholders to facilitate the understanding and expected outcomes for key corporate...

  • Business Analyst

    3 weeks ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Business Analyst to work with internal and external stakeholders to enhance and improve business analysis services by designing and developing future[1]state processesResponsibilities will include:Lead the collaborations of stakeholders to facilitate the understanding and expected outcomes for key corporate...

  • Business Analyst

    1 month ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Business Analyst who will help business users understand their respective business processes and resolve issues using technology, processes, people, and structure. **THIS POSITION IS LOCATED IN REGINA, SK** **Responsibilities**: - Document Business Process and Workflow Models (As-Is and To-Be) - Document Use Cases...


  • Regina, Canada Gold Business Machines Ltd. Full time

    **Job description** Our well-established Regina Sask. branch of the Gold Group of Companies expanding its sales department and seeking a highly motivated sales representatives who are determined to be successful in business-to-business information solutions industry. Gold Business Machines Ltd. is a leading office technology provider in Western Canada who...

  • Business Advisor

    3 weeks ago


    Regina, Canada Business Wise Coaching Full time

    **Company description** Be Wise Business Academy matches entrepreneurs across Canada with high quality online business training programs and grants that can will reduce or eliminate the cost to business owners. Think of us as a business boot camp. We help business owners and their employees develop simple and practical tools and skills that will...

  • Business Analyst

    1 month ago


    Regina, Canada Visionpool Business Services Full time

    **Business Analyst** **Key Responsibilities**: - Assist with problem analysis and problem definition. Lead and/or assist with the development of business cases. - Elicit, analyze, model, and document all types of requirements. - Facilitate sessions to define the desired processes and procedures and create process maps of the current and proposed...

  • Business Analyst

    1 month ago


    Regina, Canada Visionpool Business Services Full time

    **THIS ROLE IS BASED IN REGINA, BUT HYBRID MODEL MAY BE CONSIDERED** **Key Responsibilities**: - Assist with problem analysis and problem definition. Lead and/or assist with the development of business cases. - Elicit, analyze, model, and document all types of requirements. - Facilitate sessions to define the desired processes and procedures and create...

  • Project Manager

    1 month ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a REMOTE Project Manager with extensive project management experience in managing large projects focusing on implementing a customer centric business transformation strategy. You will be responsible for directing and managing the Business Modernization project other corporate projects from beginning to end to ensure...


  • Regina, Canada Farm Business Consultants Full time

    Overview: **POSITION OVERVIEW** As the first point of contact with our Members, the **Customer Service Representative **is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members. If you appreciate growth and training opportunities, thrive on building relationships and...

  • Queue Manager

    3 weeks ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Queue Manager who will: - Monitor ServiceNow and triage incidents, problems, and tasks while ensuring overall queue health remains high - Communicate with customers and team members to ensure all tasks are updated and work isn't getting stagnant - Review queues for trends and seek opportunities to improve team...

  • Project Manager

    1 month ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Project Manager who will: - Accountable for all aspects of the project (or phase) over the entire project life. - Responsible for project deliverables. In doing so the Consultant will be responsible for managing the schedule, budget, scope, issues, risks, and communications. - Act as the single point of contact and...


  • Regina, Canada Riize Business Solutions Full time

    At Riize, we are looking for a Sales Representative to join our fast-growing team! Riize is a sales and marketing company based in Regina, Saskatchewan. We have a powerful team of trainers who strive for high integrity and people development. **Responsibilities**: - Sell products and services to customers. - Work with customers to determine their needs and...


  • Regina, Canada Riize Business Solutions Full time

    At Riize, we are looking for a Sales Representative to join our fast-growing team! Riize is a sales and marketing company based in Regina, Saskatchewan. We have a powerful team of trainers who strive for high integrity and people development. **Responsibilities**: - Sell products and services to customers. - Work with customers to determine their needs and...

  • Project Manager

    2 weeks ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Project Manager to assume the leadership of a portfolio of projects for a one-year term with potential for extension, in Enterprise Security DT&S group. The PM resource is expected to use their experience and expertise to successfully lead and deliver projects following established practises and templates while...

  • Project Manager

    2 months ago


    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Project Manager who will: - Track and manage vendor delivery in accordance with Facilities objectives. - Work as part of a high performing, diverse, inclusive, and supportive Facilities Management team to lead the division’s project activities (from a Project Management perspective) - Effectively manage projects...