Manager Legal Pole, Customer Relations

2 weeks ago


Montréal, Canada Transat Tours Canada Full time

Reporting to the Director, Customer Relations, the incumbent will be responsible for supervising the department's legal agents and ensuring compliance with deadlines and regulatory provisions in the processing of files by the entire team

**Responsibilities**:

- Ensure the proper management by Legal Agents of litigation files as well as those before Small Claims Courts nationally and occasionally internationally.
- Assist and guide the Legal Agents in the analysis of litigation files and in the negotiation of settlements between the various parties, taking into account the company's policies and case law.
- Act as a resource person within the department for legal advice and settlement of various files.
- Act as a contact person with regulatory agencies (e.g. Canadian Transportation Agency; Travel Industry Council of Ontario) in contentious cases. Ensures the proper handling and respect of deadlines in these files.
- Analyze complaints received in order to make recommendations to improve the quality and compliance of services offered.
- Work in collaboration with various departments to follow up and manage potentially litigious situations and propose solutions and advice.
- Assist the Director, Customer Relations, and if necessary, ensure her back-up, within various working groups and crisis cells of the company.

**Requirements**:

- Bachelor's degree in law
- Bilingualism in French and English (oral and written) essential
- 3 years experience in a similar position
- Knowledge of the travel industry (an asset)
- Experience in team management (an asset)
- Member of the Quebec Bar (an asset)
- Excellent writing and analytical skills
- Diplomacy and autonomy
- Team player
- Ability to work under pressure

Job Details

Location:
Montreal Head Office / Downtown

Type of Work:
Permanent, full time

Job category:
Legal

Business segment:
Head office

Business unit:
Transat Tours Canada

Job #:
TTC-22-410

End date of posting:
2023-01-04



  • Montréal, QC, Canada ZSA Legal Recruitment Full time

    10+ years | Ville Saint-Laurent Our client, Medisca , is a global leader in pharmaceutical supply chain solutions and personalized medicine, with a vast portfolio of over 2,000 products that is completed by a library of more than 10,000 customized medication formulas, expertise, services in pharmaceutical compounding, continuing healthcare education,...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **TITLE**: Customer Relations Representative **DEPARTMENT**: Operations **LOCATION**: Montreal **SCOPE**: Assist all customers and travel agents in seeking solutions to resolve complaints related to post-travels; **RESPONSIBILITIES**: GENERAL - Handle all claims received in writing from travel agents and/or clients related to bookings for which...


  • Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full time

    Req Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Legal advisor

    3 weeks ago


    Montréal, Canada Administration portuaire de Montréal Full time

    The person reports to the Director, Contracts and Legal Affairs and collaborates with her on all matters relating to current, administrative and corporate affairs having a legal impact within the framework of the operations of the Montreal Port Authority (“MPA”). In the immediate future, the legal advisor will primarily provide support for the...


  • Montréal, QC, Canada ZSA Legal Recruitment Full time

    Our client, Medisca , is a global leader in pharmaceutical supply chain solutions and personalized medicine, with a vast portfolio of over 2,000 products that is completed by a library of more than 10,000 customized medication formulas, expertise, services in pharmaceutical compounding, continuing healthcare education, analytical testing, and more. In...


  • Montréal, Canada Finsana Full time

    We are a global Fintech company that specializes in financial solutions. We have a passion for helping people financially through impeccable customer service. As a Customer Relations Specialist, you will manage client agreements with credit counsellors and trustees as well as negotiate monthly payment plans and record payments...


  • Montréal, Canada Thales Group Full time

    Legal Counsel and Manager of Contracts page is loaded Legal Counsel and Manager of Contracts Apply remote type Hybrid locations Ottawa time type Full time posted on Posted Yesterday job requisition id R Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world...


  • Montréal, Canada Thales Group Full time

    Legal Counsel and Manager of Contracts page is loaded Legal Counsel and Manager of Contracts Apply remote type Hybrid locations Ottawa time type Full time posted on Posted Yesterday job requisition id R Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world...


  • Montréal, Canada Thales Group Full time

    Legal Counsel and Manager of Contracts page is loaded Legal Counsel and Manager of Contracts Apply remote type Hybrid locations Ottawa time type Full time posted on Posted Yesterday job requisition id R Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world...


  • Montréal, Canada Pfizer Canada Full time

    **Summer student job in Customer Relations** **Do you want to work next summer for a global employer who takes diversity, equity & inclusion in the workplace to heart?** **Pfizer Canada** is looking to hire a talented summer student with proficiencies in online data research and project management. Our team is looking for a proactive, energetic student...

  • Legal Counsel

    4 weeks ago


    Montréal, Canada RGA Full time

    **Position Overview** Reinsurance Group of America, Incorporated (NYSE: RGA) is one of the largest global providers of life reinsurance, with offices around the world. RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, financial solutions, facultative underwriting and product development....


  • Montréal, QC, Canada ZSA Legal Recruitment Full time

    7-10 years │ Downtown Montreal (1 day/week remote) Our client is an international Family Office with diverse and well-established foundations and lines of business. To support their teams and their various local and international projects, they are looking to hire a Director of Legal Affairs. Reporting to the President of the Family Office, you will...


  • Montréal, Canada Scotiabank Full time

    **Requisition ID**: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...


  • Montréal, Canada Scotiabank Full time

    **Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...


  • Montréal, QC, Canada Personnel Alter Ego Full time

    Join the dynamic team of this small law firm in downtown Montreal as a Litigation Legal Assistant! The main mandate of the successful candidate is to provide administrative and legal support to the lawyers with whom he or she will be paired. It will therefore be a question of supporting them in the execution of their duties both by drafting documents and...

  • Legal Counsel

    2 weeks ago


    Montréal, Canada Alimentiv Full time

    **JOB TITLE**:Legal Counsel **JOB LOCATION**: Montreal, Quebec (Remote, Hybrid or Office Based) **JOB SALARY**:$82,000-$137,000 **REPORTS TO**:Senior Legal Counsel **DEPARTMENT/UNIT NAME**: Legal **JOB SUMMARY**: Working in conjunction with Senior Legal Counsel and internal stakeholders, the Legal Counsel will be primarily responsible for the drafting,...


  • Montréal, Canada Brain Finance Full time

    We are looking for a Paralegal/ Legal Assistant to prepare and manage legal documents, negotiate legal agreements, assist with internal legal issues, advise employees, conduct legal research, and assist with licensing compliance. BrainFinance is a leading financial technology company providing responsible and constructive credit solutions to consumers. We...


  • Montréal, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...


  • Montréal, Canada Scotiabank Full time

    **Requisition ID**: 197026 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...