Receptionist - Automotive
2 weeks ago
*Please note, job postings may or may not be for Kia West Edmonton, they may be for a new acquisition or other location*
Automotive Receptionist - Full-time
As the first point of contact for our customers you create the first impression of our brand. Because of this, you play a very important role in the satisfaction of our customers. You contribute to the operational efficiency of the sales department and to positive CSI results by promptly and warmly answering calls and directing clients to the appropriate *Kia West Edmonton* representative or department, contributing to an overall experience that exceeds expectations.
Represent the company with a high level of professionalism and courtesy. Maintain adherence to company standards of professional behavior and presentation, including any uniform or attire requirements; comply with Kia West Edmonton policies as well as local, provincial, and federal laws including those governing the rules of the road and health and safety
Main Responsibilities
Promptly and warmly answer phone calls and directing the customer to the appropriate representative or department
Follow sales department processes and guidelines
Answer and manage all phone lines including transferring inbound calls to all departments
Assist sales customers arriving at the front desk
Check in new and used vehicles
Update monthly schedule of sales department and track attendance
Coordinate and process customer payments, and provide support to Accounting department
Distribute mail (interoffice, courier and regular mail) and coordinate courier pick ups
Other duties as required by your local manager
Qualification
Completion of high school diploma or equivalent experience
Previous experience in AUTOMOTIVE reception is REQUIRED
Previous experience in a high-standard customer service environment preferred
Exceptional customer service skills with the desire to exceed expectations
Excellent interpersonal, presentation and relationship-building skills
Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation
Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team
Strong organizational skills with the ability to multitask
Full-time hours: 8:00 am to 4:00 pm - Monday to Friday
**Salary**: $16.00-$20.00 per hour
**Salary**: $16.00-$20.00 per hour
**Salary**: $16.00-$20.00 per hour
Schedule:
- 8 hour shift
Work Location: One location
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