Customer Success Project Manager
2 weeks ago
Customer Success Project Manager (Remote) for heavily-backed SaaS Enterprise startup revolutionizing construction
**Construction: the $20 trillion market looking for a clue**
The numbers are staggering. Construction is one of the world's largest industries. 10% of the world's GDP goes into construction.
It's also one of the most inefficient industries in the world. While almost all other industries became more efficient, construction became more _in_efficient. Since 1945, US productivity in manufacturing, retail, and agriculture has grown by as much as 1,500 percent, but productivity in construction has barely increased at all.
This is about to change. Construction companies are finally waking up. They are spending more on IT than ever before. The amount of venture capital investment into construction startups jumped 4x in the last year alone, passing $2bn.
To sum it up: Construction is one of the world's biggest and least efficient industries yet to be disrupted. It is an open field, a wide blue ocean for the best entrepreneurs, startups and investors. The time to get into this market is now.
**Clue **uses data and AI to provide actionable insights that construction companies use to cut fuel costs (which helps save the planet), avoid machine breakdowns, and manage their teams more effectively. We successfully rolled out our solution with half a dozen customers, validating the need and business model. We secured a multi-$m seed round from one of the world's largest construction conglomerates.
**We want an amazing Customer Success Manager to join team**
We are looking for a dynamic and driven individual to join our team as a Customer Success Manager at Clue Insights. In this role, you will be responsible for building and maintaining relationships with our clients, ensuring their success and satisfaction with our product.
As a Customer Success Manager, you will be the primary point of contact for our clients, providing guidance and support to help them achieve their goals. You will work closely with other teams within the organization, such as sales and product development, to ensure that our clients receive the best possible service.
To be successful in this role, you should have a proven track record of building and maintaining relationships with clients, as well as a deep understanding of our product and the industries we serve. You should also be comfortable working in a fast-paced environment and be able to manage multiple priorities effectively.
Key Responsibilities:
- Work with customers to understand their unique needs and requirements and provide personalized solutions that maximize the value of our software for their business.
- Develop and implement strategies to improve customer satisfaction and retention, including proactively reaching out to customers to address any issues or concerns they may have.
- Lead the end-to-end technical implementation, onboarding, customer integration, customer adoption, and product releases/updates of new and existing customers.
- Provide training and support to customers to ensure they are able to use our software and achieve their desired outcomes effectively.
- Monitor customer usage and engagement metrics, and provide regular reports to the management team on key trends and opportunities for improvement.
- Serve as the primary point of contact for customers, and work closely with the technical support team to resolve any issues or problems that may arise.
Qualifications:
- 3-5 years of experience in customer success, technical support, or a similar role
- Experience with construction technology software or related systems is a plus
- Strong communication, interpersonal, and problem-solving skills
- Ability to work independently and manage multiple tasks and priorities effectively
- Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude.
- Demonstrated ability to build strong relationships with customers and drive customer satisfaction and retention.
- SQL experience
**Location**:100% remote** but you will need to be based in USA or Canada
**Start date**: Immediate
**Compensation**:The salary for this role is dependent on location, experience, and seniority, ranging between $2,500 to $4,000 USD monthly
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