Quality Service Analyst

7 months ago

Courtenay, Canada Community Living BC Full time

**_We are proud to be selected as one of _**_B.C.'s Top Employers_**_ once again_**

**If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you**

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of _Communities of belonging, lives with connection_.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

**The Role**

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include
- Developing service contracts or agreements and negotiating the costing details and quantities
- Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
- Consulting with Facilitators about support requests, service availability, and resource suitability
- Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
- Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
- Recruiting and developing new service relationships
- Ensuring service collaboration and developing cost-sharing agreements
- Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
- Reviewing financial reports to ensure delivery of services for approved funding supports

**Qualifications**
- Experience working in the social services sector in areas such as resource development or contract management
- An equivalent combination of relevant education/experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required.

**Hybrid work** Combines on-site office work with flexibility to work from home within BC after passing a 6 month probationary period.

**Travel **List any travel noted in the request more than local travel. Remove if only local travel required.

**Additional Info**
Team: Local #/Regional
Status/Term: Auxiliary. Anticipated XX hours bi-weekly to XXX. Regular status staff will fill this position as a temporary assignment
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $39.30 to $44.17 hourly

**_ The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination._**

**Closing date

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