Scotia Mcleod, Branch Administrator, Peterborough

3 weeks ago

Toronto, Canada Scotiabank Full time

Requisition ID: 137212

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets.

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

As the Branch Administrator, you will be a member of the Branch Management team and be responsible for contributing to the overall success of the Scotia McLeod, Peterborough branch by ensuring a high level of client service achieved by effective operations and administrative efficiencies.

Is this role for you? In this role you will:
Manage all branch support staff by:

- Providing on-going coaching and employee development, performance management, guidance, motivation and support
- Resolving employee issues and working with Employee Relations as required
- Resolving issues/negotiating compromises between support staff and Advisor or other team members
- Finalizing annual objectives and employee development plans
- Managing workloads
- Planning and facilitating support staff meetings
- Building a culture of high performance and continuous improvement
- Co-ordinating the set-up and on-boarding of new support staff
- Providing on the job training for new employees
- Maintaining all HR administration and employee records

Manage the quality and efficiency of branch operations by:

- Ensuring the cage operations run smoothly
- Working to resolve any system issues that have been escalated by Branch Systems Administrator (BSA)
- Working with the Branch Manager on the departure of an Advisor
- Co-ordinating the set up and on-boarding of new Advisors
- Managing branch facilities and security access to branch
- Liaising with Head Office/Regional Office regarding new initiatives
- Co-ordinating meetings for Head Office presentations

Management of New Issues by:

- Distributing branch allocations to Advisors
- Monitoring the Branch new issue/BOT position
- Reconciling branch allocation with placement in client accounts and with Head Office
- Ensuring positions are ticketed to client accounts
- Liaising with Syndication department on presentations

Manage and implement procedures to ensure compliance with corporate policies and industry regulatory bodies by:

- Ensuring branch adherence to privacy and anti-money laundering requirements
- Maintaining all branch compliance files
- Assisting with client complaints, and ensuring any potential breach of Industry regulations are escalated to Branch Manager and Compliance
- Approving trade corrections
- Effectively communicating policies, procedures, new systems, new initiatives and organizational changes
- Acting as the branch contact for internal audit
- Monitoring the Continuing Education requirements for all licensed staff

Administer the Branch Client Accounts (house accounts) by:

- Effectively dealing with any client issues
- Ensuring any administration of client accounts are handle effectively and efficiently
- Working with the Branch Management in the assignment and transfer of clients to an Advisor in the branch

Supporting Branch Manager with Branch expense management by:

- Conducting Financial Information System (FIS) queries on various expenses
- Assisting in preparing and monitoring branch budget
- Approving and managing all branch expenses (eg. Supplies, etc)

Supporting the Advisors by:

- Resolving commission related inquiries
- Providing advice and support on HR related issues
- Assisting in optimum functioning of the team

Provide strong team leadership to motivate and develop individual and team performance by:

- Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement
- Exhibiting an ability to listen, negotiate and communicate goals
- Sharing knowledge, experience and responsibility with employees in a drive for the highest standards of professionalism and service excellence
- Ensuring the performance management process is in place and employee development is a priority for all employees on the team
- Regularly scheduling one-on-one coaching with direct reports
- Identifying and supporting training and developmental needs of team members
- Managing staffing requirements and departmental workloads

Do you have the requirements for the role? We'd love to work with you if you have:

- Prior exp

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