Assistant Room Operations Manager
6 months ago
**Additional Information** Focus on Housekeeping
**Job Number** 24105824
**Job Category** Rooms & Guest Services Operations
**Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
**Contributing Information to Support Managing to Budget**
- Supervises** **same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.
**Providing for and Managing the Guest Experience**
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
**Managing and Conducting Human Resources Activities**
- Provides support for operational functions as necessary.
- Trains staff and monitoring adherence to all relevant policies and procedures.
- Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
- Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
- Empowers employees to provide excellent customer service within guidelines.
- Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
- Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
- Coaches, counsels and encourages employees.
- Participates in employee progressive disciplinary procedures as required.
- Handles employee questions and concerns.
- Participates in an ongoing employee recognition program.
- Effectively schedules employees to business demands and tracks employee time and attendance.
- Assists in performing the payroll function.
- Oversees daily sh
-
Assistant Rooms Operations Manager
6 months ago
Ottawa, Canada Marriott International, Inc Full time**Additional Information** Housekeeping department **Job Number** 24085591 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level...
-
Rage Room Cleaner
6 months ago
Ottawa, Canada Smash Room Ottawa Full time**Job Summary**: **Responsibilities**: - **Cleaning and Sanitizing**: - Thoroughly clean and sanitize rage room surfaces, equipment, and props after each use to ensure a hygienic environment for our clients. - Dispose of broken items, debris, and waste in a safe and efficient manner. - **Facility Maintenance**: - Regularly inspect and maintain the...
-
Assistant Room Operations Manager
6 months ago
Ottawa, Canada EightSix Network Full timeJob Description Additional Information Focus on Housekeeping Job Number Job Category Rooms & Guest Services Operations Location Delta Hotels Ottawa City Centre, Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management...
-
Rooms Operations Manager
3 months ago
Ottawa, Canada Marriott International, Inc Full time**Job Number** 24167524 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area departments...
-
Rooms Operations Manager
6 months ago
Ottawa, Canada Marriott International, Inc Full time**Additional Information** Full Time, Weekends, Guest Services focus **Job Number** 24085167 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in...
-
Rooms Operations Manager
6 months ago
Ottawa, Canada Marriott International, Inc Full time**Additional Information** Full Time **Job Number** 24068236 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all...
-
Room Operations Manager
7 months ago
Ottawa, Canada Marriott International Full time**Additional Information** Full Time, Guest Services focus **Job Number** 24096696 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...
-
IT Operations Manager
1 week ago
Ottawa, Ontario, Canada Manager – IT Full timeWe are seeking a highly skilled IT professional to lead our team's technology operations as an IT Operations Manager.About the RoleThis position is responsible for managing and maintaining the overall IT infrastructure, including End User IT Equipment setup and management. The successful candidate will provide timely IT support and resolve issues remotely...
-
IT Operations Manager
7 days ago
Ottawa, Ontario, Canada Manager – IT Full timeJob Overview">We are seeking a seasoned IT professional to oversee the management of our company's IT infrastructure.">This role involves remotely handling and resolving IT issues, providing technical support to clients, and ensuring the smooth operation of our systems.">The ideal candidate will have at least 7-9 years of experience in managing IT...
-
Retail Grocery Store Manager
2 months ago
Ottawa, Canada Running Room Full timeWe are seeking a Store Manager to help oversee the efficiency of our sales floor. The successful candidate will be responsible for developing opportunities for customers and providing training and support to Sales Associates while working collaboratively with the Store Manager. The Store Manager will oversee retail operations, including inventory and visual...
-
Senior Manager of Room Operations
6 months ago
Ottawa, Canada EightSix Network Full timeJob Description Job Number Job Category Rooms & Guest Services Operations Location Delta Hotels Ottawa City Centre, Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Manages the execution of all operations in the rooms area departments...
-
IT Infrastructure Manager
5 days ago
Ottawa, Canada Manager – IT Full time**Job Title:** IT Infrastructure Manager**Location:** Ottawa, OntarioWe are seeking an experienced IT Infrastructure Manager to join our team. As a key member of our organization, you will be responsible for managing and maintaining our IT infrastructure, ensuring seamless operations and high levels of service delivery.The successful candidate will have a...
-
Ottawa Booth
7 months ago
Ottawa, Canada Running Room Full timeDo you want to be a part of the excitement of Ottawa Race weekend? We are recruiting personable, outgoing team members who would like to experience behind the scenes of the Race Expo. Here’s your opportunity to meet runners and walkers from our community while being paid at the same time. **Duties include**: - Setting up/taking down a popup store -...
-
Chief Technology Operations Officer
3 weeks ago
Ottawa, Canada Manager – IT Full timeJob SummaryWe are seeking a highly skilled IT Infrastructure Manager to lead our team's technology operations.Key Responsibilities:Manage and maintain the overall IT infrastructure, including End User IT Equipment setup and management.Provide timely IT support and resolve issues remotely and directly with clients.Successfully handle multiple IT projects and...
-
Chief Technology Operations Officer
3 weeks ago
Ottawa, Ontario, Canada Manager – IT Full timeJob SummaryWe are seeking a highly skilled IT Infrastructure Manager to lead our team's technology operations.Key Responsibilities:Manage and maintain the overall IT infrastructure, including End User IT Equipment setup and management.Provide timely IT support and resolve issues remotely and directly with clients.Successfully handle multiple IT projects and...
-
Control Room Operative
7 months ago
Ottawa, Canada Sword Security Full time**Control Room Operative - Ottawa** **About Us** Sword Security is an international award winning company providing security, crowd management and risk management services to the entertainment and hospitality industry. We are a No. 1 supplier in event and hospitality security services and our aim is to continue to maintain this position by providing...
-
Control Room Operative
7 months ago
Ottawa, Canada Sword Security Full time**Control Room Operative - Ottawa** **About Us** Sword Security is an international award winning company providing security, crowd management and risk management services to the entertainment and hospitality industry. We are a No. 1 supplier in event and hospitality security services and our aim is to continue to maintain this position by providing...
-
ICT Infrastructure Manager
1 week ago
Ottawa, Canada Manager – IT Full timeJob Title: IT Infrastructure ManagerWe are seeking a highly skilled IT Infrastructure Manager to oversee the management of our company's IT infrastructure.The ideal candidate will have at least 7-9 years of experience in managing IT infrastructure, including Windows operating systems and security compliance tools such as Intune and SCCM/Microsoft Defender.A...
-
IT Infrastructure Management Expert
6 days ago
Ottawa, Ontario, Canada Manager – IT Full timeJob SummaryWe are seeking a highly skilled IT professional to lead our team's technology operations.This role involves managing and maintaining the overall IT infrastructure, including End User IT Equipment setup and management. Key Responsibilities:Oversee the daily operation of IT systems, ensuring high uptime and performance.Provide timely IT support and...
-
Room Attendant
4 days ago
Ottawa, Canada RIMAP Hospitality Full time**GENERAL SUMMARY**: We are seeking a diligent and detail-oriented Room Attendant to join our housekeeping team. As a Room Attendant, you will ensure our guest rooms and public areas meet the highest standards of cleanliness, comfort, and organization. You will be responsible for preparing rooms for new arrivals, maintaining cleanliness throughout the guest...