IT Field Technician

**_#BeExtraordinary_**
- At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, _**_we inspire teammates to be extraordinary every day._**

**_ Who We Are_**
- We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. _
- We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience._
- We are seeking a_ **_Field Technician _**_to join our _**_Information Technology Team. _**

**_ We are looking for a teammate with:_**
- Recognized University Degree/College Diploma in Computer Science
- Ability to work weekly, rotating shifts (8am - 4pm, 9am - 5pm, 12 - 8pm), as well as rotating on-call shifts
- Microsoft certification
- 1-2 years IT support experience
- Knowledge of ServiceNow ticketing system
- Experience with Handheld inventory devices
- Knowledge of POS retail systems and software
- Valid driver's license and ownership of a vehicle

**_This teammate's accountabilities will include:_**
- Being present and on-site at various estate locations in Grimsby and Niagara on the Lake
- Support, monitor, test and troubleshoot hardware and software problems pertaining to the end user workstations and to the enterprise server systems.
- Install and configure workstations.
- Provide first and second level support via telephone or on-site.
- Recommend and coordinate repairs with third party providers to resolve issues.
- Interact with enterprise user community and provide high-quality, responsive help desk support.
- Resolve complex problems where information is readily available or standard procedures exits.
- Proactively identify recurring problems and recommend solutions.
- Escalate problems to third party or Oracle second level support when necessary.
- Provide support for The Wine Shop Point-of-Sale system.
- Install new software releases and system upgrades.
- Evaluate and install patches on desktop equipment.
- Monitor Exchange server and mail routing.
- Evaluate, install and maintain anti-virus software.
- Create and maintain Active Directory accounts.
- Create and maintain Oracle E-Business Accounts.
- Perform Oracle first level support.
- Provide cell phone, IP phone and digital telecommunication support.
- Follows safe work procedures and practices and reports all unsafe working conditions/hazards to their reporting Manager.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.