I&r Technician

4 days ago

Nanaimo, Canada Nirbaan Networks Ltd Full time

We are seeking enthusiastic and skilled Fiber Optic Installation & Repair Technicians to join our team in Castlegar and surrounding areas. As a technician, you will be responsible for delivering an exceptional customer experience while preforming your day-to-day task including the installation of Internet, Optik TV, Home Phone, and Smart Home Security & Automation. You will troubleshoot, diagnose, and resolve service issues, educate customers on exciting bundles, and provide outstanding customer service.

**Requirements**:

- Minimum Grade 12 education.
- Experience with low voltage cabling is an asset (twisted pair, coaxial, fiber optics).
- Familiarity with everyday hand tools, ladders, cordless drills, and computer hardware/software.
- Strong customer service background and sales abilities.
- Ability to work independently and as a team member.
- Valid Class 5 BC driver’s license.
- Physically capable of carrying and maneuvering a 60lbs extension ladder, climbing ladders multiple times a day, and lifting heavy objects.
- Positive, solutions-based attitude with excellent problem-solving skills.
- Availability to work 1 weekend and 1 evening shift (available until 7 pm) per week.
- Successful completion of a criminal background check.
- Self-motivated and highly organized to manage workloads with mínimal direction.
- Excellent communication skills, both written and verbal.
- Must be willing to work outdoors in changing weather conditions.
- Must be technically inclined and have a desire to learn.
- Means to provide or acquire steel toe boots, basic hand tools and cordless tools.
- Prior experience in telecommunications and/or working in the field independently is an asset.

**Responsibilities**
- Reach out to customers prior to arrival, providing ETA.
- Install and troubleshoot Internet, Optik TV, Home Phone, and Smart Home Security & Automation.
- Install and diagnose cabling including, fibre, twisted pair, cat/5, coaxial.
- Assess current customer services and new sale opportunities.
- Maintain accurate inventory of Telus supplied equipment.
- Stay up to date with new products, equipment, pricing, and everchanging technologies.
- Ensure reliability of all customer services using online test tools.
- Deliver a "5 Star" customer experience on every visit.
- Adhere to all applicable Health & Safety regulations.
- Present yourself in a polite and professional manner to gain the respect and trust from every customer.

Pay: $80,000.00-$100,000.00 per year

Additional pay:

- Commission pay

Schedule:

- Day shift

Work Location: In person

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