Account Manager

4 weeks ago

Kitchener, Canada Labstat International Inc. Full time

At Labstat our strength is our people. For over 45 years we are the premier CRO's in the Kitchener-Waterloo region. Today Labstat International is a member of the Certified group of companies and we are recognized as an international “Center of Excellence”. We are the world's largest independent testing laboratory specializing in analytical chemistry_, in vitro_ toxicology and microbiology for the nicotine and cannabis industries. We are an accredited laboratory having both ISO accreditation and GLP recognition by SCC.

**As a result of our continuing growth, Labstat has the following employment opportunity available**:
***

Account Manager

We currently, we have an opening for an Account Manager in our Client Services division.

To provide “Best-in-Class” client service in support of Business Development by establishing a trusted partner relationship to maintain and grow revenue with existing clients and uncover growth opportunities with new clients.

In a project-based environment, the Account Manager has a consultative role and will be responsible for facilitating project initiation by relaying project requirements and timelines internally, preparing quotes, overseeing day-to-day project-related communications internally and externally to ensure production-related issues are resolved and on-time delivery is managed.

As most clients place multiple projects throughout the year and communication is frequent, the Account Manager must be able to uncover new opportunities in support of the business development cycle.

The Account Manager will also be tasked with supporting Business Development by engaging with new clients to introduce the Company's services as the gold-standard market leader.

***

**Primary responsibilities of the job**:

- Client Service and Account Management
- Operating as lead point of contact for any and all matters specific to the client resulting in a strong, long lasting customer relationship and partnership
- Address and manage existing client base to determine upselling opportunities
- Liaise with internal departments to answer customer queries or facilitate connection between internal technical resources and client to answer specific project questions
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Support internal departments to resolve or follow up on outstanding customer-related issues;
- Price quotation/generation/sales lead follow-up as directed
- Review critical reporting mechanisms to ensure projects and clients concerns are handled effectively
- Facilitate weekly meeting with clients to update on status, forecasted work and outstanding items
- Manage and document all aspects of the customer journey from beginning to end (inclusive of invoicing, shipments, etc )
- Regular communication with internal project managers and leaders throughout the organization
- Completing all necessary updates within the system and external tracking mechanisms
- Build and cultivate prospect and client relationships by initiating communications and conducting follow-up communications to move opportunities through the sales funnel
- Clearly communicate the progress of initiatives to internal and external stakeholders on a daily/weekly/monthly basis, as required
- Create and facilitate journey maps to proactively address client needs and provide necessary industry guidance to achieve their goals
- Proactively participate in generating sales growth opportunities to ensure the client is aware of all necessary portfolio options
- The employee shall implement the Laboratory Quality Policy and perform their duties in accordance to existing project specific requirements, current Test Methods, study plans and Standard Operating Procedures (SOP).
- Compliance to Health & Safety policies and procedures and wear required Personal Protective equipment at all times.
- Other duties as assigned

**Minimum Qualifications**:

- Post-secondary education in Business Administration, Chemistry, or related fields.
- Focus on Project Management, Business Development, Sales, and/or Marketing disciplines would be advantageous
- Technical or internal experience an asset
- Training from an educational institute for computers, including Word and Excel preferred or equivalent.
- Minimum 3 years previous experience in an office environment, preferably in B2B account management in a project-based business or internal (technical) experience
- Minimum 3 years previous experience in Customer Service as determined by Human Resources (preferred)

**What we Offer**:

- Competitive wages
- Benefits
- RRSP Matching
- TFSA's
- Training Programs
- Social events

***

**Labstat values a diverse workforce.**

***

**Labstat values Equal Opportunity and embraces diversity. Begin a dynamic and rewarding career by becoming a member of Labstat's team of professionals

  • Accounting Manager

    1 month ago

    Kitchener, Canada Robertson & Company Ltd. Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team!They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard. Key responsibilities include:Full...

  • Accounting Manager

    4 weeks ago

    Kitchener, Canada Robertson & Company Ltd. Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team!They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard. Key responsibilities include:Full...

  • Accounting Manager

    1 month ago

    Kitchener, Canada Robertson & Company Ltd. Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team!They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard. Key responsibilities include:Full...

  • Accounting Manager

    4 weeks ago

    Kitchener, Canada Robertson & Company Ltd. Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team! They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard.Key responsibilities...

  • Accounting Manager

    4 weeks ago

    Kitchener, Canada Robertson & Company Ltd. Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team! They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard. Key responsibilities...

  • Accounting Manager

    4 weeks ago

    Kitchener, Canada EightSix Network Inc Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team!They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard.Key responsibilities include:Full...

  • Accounting Manager

    4 weeks ago

    Kitchener, Canada EightSix Network Inc Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team!They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard.Key responsibilities include:Full...

  • Accounting Manager

    3 days ago

    Kitchener, Canada EightSix Network Inc Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team!They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard.Key responsibilities include:Full...

  • Accounting Manager

    4 weeks ago

    Kitchener, Canada EightSix Network Inc Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team!They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard.Key responsibilities include:Full...

  • Accounting Manager

    1 month ago

    Kitchener, Canada Robertson & Company Ltd. Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team! They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard. Key responsibilities include:...

  • Accounting Manager

    4 weeks ago

    Kitchener, Canada Robertson & Company Ltd. Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team!They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard. Key responsibilities include:Full...

  • Accounting Manager

    4 weeks ago

    Kitchener, Canada Robertson & Company Ltd. Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team!They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard. Key responsibilities include:Full...

  • Accounting Manager

    3 days ago

    Kitchener, Canada Robertson & Company Ltd. Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team!They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to bringing new talent onboard. Key responsibilities include:Full...

  • Account Manager

    1 month ago

    Kitchener, Canada Labstat International Inc. Full time

    At Labstat our strength is our people. For over 45 years we are the premier CRO’s in the Greensboro region. Today Labstat International is a member of the Certified group of companies and we are recognized as an international “Center of Excellence”. We are the world’s largest independent testing laboratory specializing in analytical chemistry_, in...

  • Account Manager

    4 weeks ago

    Kitchener, Canada Labstat International Inc. Full time

    At Labstat our strength is our people. For over 45 years we are the premier CRO’s in the Kitchener-Waterloo region. Today Labstat International is a member of the Certified group of companies and we are recognized as an international “Center of Excellence”. We are the world’s largest independent testing laboratory specializing in analytical...

  • Accounting Manager

    4 weeks ago

    Kitchener, Canada Robertson & Company Ltd. Full time

    Our client, an industry leader for over 20 years, is seeking an experienced and driven Accounting Manager for their growing team! They are looking for a self-starter who will play a crucial role in managing accounting functions. The role is open due to a retirement, and they are looking forward to b

  • Account Manager

    6 days ago

    Kitchener, Canada Robertson Electric Wholesale Full time

    **About Us** Robertson Electric Wholesale is a highly respected independent Canadian electrical distributor. Robertson has demonstrated steady and secure growth since new ownership in 2008, proving to be a dominant player in the industries we serve. With a long and successful history, we strive on being first class and the leader of our industry as an...

  • Account Manager

    2 weeks ago

    Kitchener, Canada McFarlan Rowlands Full time

    McFarlan Rowlands Insurance Brokers offers a complete line of commercial, personal lines, life, disability, employee benefit plans and risk management services through our network of seventeen offices across Southwestern Ontario. We are able to offer a broad product portfolio and provide our clients with the best coverage at the most competitive prices and...

  • Manager of National Accounts

    3 days ago

    Kitchener, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...

  • Manager of National Accounts

    3 days ago

    Kitchener, Canada Flanagan Foodservice Full time

    Summary: The Manager of National Accounts is responsible to oversee and grow the company’s relationships for a group of Multi-Unit chain accounts. This includes customer relationship management, strategic planning and sales growth, and the effective coordination with various departments to ensure a high level of customer satisfaction and...