Assistant Service Manager

6 months ago

Oakville, Canada Hyundai of Oakville Full time

We are looking for a **Assistnat Service Manager** to join our growing team. You will play a crucial role in terms of the customer experience in conducting diagnostic procedures to determine vehicle maintenance requirements and providing accurate repair recommendations to our customers.

**What We Offer**
- Competitive salaries
- Exceptional working conditions
- Clean work environment (Newly Renovated)
- Modern equipment (Apple computers and iPads)
- Group benefits plan (Vision, Dental, Extended Health and Life Insurance)
- Salary plus bonuses (earn from $60,000 to $80,000)

**Your Key Responsibilities**
- Work the shift from Tuesday to Saturdays 7:30am to 5:00pm
- Distribute the RO's into the shop in a manner to best service the customers.
- De-escalate and resolve customer complaints to customer's satisfaction.
- Maintain and monitor the hours/RO of the team.
- Help train on process where necessary.
- Establish rapport with retail customers in person and on the phone.
- Clarify customer needs that help to locate the required service and suggest any related service in which customers might be interested.
- Work with Hyundai and other vendors to get warranty work approved and paid.
- Understand and coordinate the flow of work between the technicians and parts in order to best serve the customer.
- Become an integral part of a cohesive team environment that strives to create the best possible experience for our Parts, Service and Sales customers

**Your Capabilities and Credentials**
- Completion of a related post-secondary program and or training courses is considered an asset.
- Experience with PBS is considered an asset.
- Experience in the service department is an asset.
- A detailed understanding of Parts and Service operations.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- Strong organizational and time management skills.
- A person of professionalism and high integrity who is trusted by others and consistently honours their commitments.
- Detail oriented, self-motivated and resourceful.
- High-level skills in Word, Excel and MS Office etc.
- Ability to meet physical demands such as heavy lifting, standing for long periods of time.
- Must possess a valid driver's license and have a safe driving history.

**About Us**

**Hyundai of Oakville** is one of the top car dealerships in the GTA. We are the winner of the President's Award of Merit for 12 years. The award is given to those dealerships that achieved the strongest sales and customer satisfaction in Canada. We have recently renovated and increased to 30,000 square foot facility and are experiencing tremendous growth.

We strongly believe in a **team environment **where everyone treats each other with respect and integrity. We are looking for hard-working team player sales consultants that are committed to delivering great results to join our fun and friendly team

In return we provide an open and supportive atmosphere from all levels of management where we applaud and compensate well for consistent results from all of our employees.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):

- The shift is from 7:30am to 5:00pm, Tuesdays through Saturdays. Are you able to reliably work this shift in its entirety?

**Experience**:

- service advisor: 5 years (required)

Work Location: In person

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