IT Analyst, Citrix, Technology Services

2 weeks ago

Burnaby, Canada PHSA Full time

**IT Analyst, Citrix, Technology Services**

BC Clinical & Support Services

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

**What you’ll do**
- Performs a variety of duties related to the utilization of server based or thin client computing by performing tasks such as configuring and maintaining servers and sessions through the implementation of technologies such as Citrix MetaFrame and Microsoft Terminal Server solutions.
- Maintains operating systems by performing tasks such as analyzing current systems and recommending adjustments and /or new systems to improve operating activities. Develops instructional material for operating systems and operations staff.
- Verifies all incidences are logged by methods such as reviewing system automated alerts for priority assignment, logs incidents and resolves or assigns to another team.
- Performs performance monitoring/reporting and capacity planning/reporting as related to the Microsoft Windows server and remote connectivity environment by performing tasks such as running vendor supplied utilities to observe and record performance and utilization statistics.
- Implements system upgrades and system tuning to ensure maximum performance, security and stability of servers including capacity planning such as storage, processor and memory bandwidth for current and anticipated loads in response to policy/client requirements or technology related to server systems by performing tasks such as completing system usage analysis, forecasting and new technologies assessment and implementation.
- Develops technical support procedures, for areas such as server hardware and software installation and testing by performing tasks such as following industry best practices on hardware and software configurations.
- Develops and maintains system documentation by performing tasks such as the online creation of standardized documentation which describes in detail the server configuration and image standards used, in addition to the creation and maintenance of server hardware and software installation instructions.
- Develops and maintains documentation of items such as communication plans, scheduled downtime plans and emergency recovery procedures (ERP) by performing tasks such as creating and distributing IM/IT server related communications, organizing and implementing scheduled downtime events, and performing walk-through testing of existing ERP’s.
- Performs a variety of duties related to infrastructure operations by performing tasks such as providing physical support to related Data Centre maintenance and upgrades to ensure all changes meet specified PHSA standards such as server rack mounting, network and power patch cabling and monitoring the completion of electrical work in computer rooms, by internal or external resources.
- Performs a variety of duties related to server monitoring by performing tasks such as the configuration and monitoring of utilities such as Microsoft Operation Manager and Hewlett-Packard Insight Manager and escalating and resolving alerts generated by these tools.
- Performs a variety of duties related to rapid deployment processes by performing tasks such as developing and maintaining standardized server imaging and deployment processes.
- Performs a variety of duties related to operating systems such as Microsoft Windows 2003/2008/2012/2016 including configuring and maintaining active directory group policies, Domain Name Service (DNS) and Dynamic Host Configuration Protocol (DHCP) administration.
- Conducts feasibility studies for computerization by performing tasks such as determining user department requirements, examining and identifying problems with existing systems and recommending modifications to and/or new systems. Provides details of estimated implementation costs including associated staffing requirements.
- Develops specifications for complex systems such as integrated systems which impact several functional areas within a facility by performing tasks such as: gathering detailed information from user departments; developing and documenting systems and procedures by designing forms, preparing flow charts and detailing hardware and software specifications; preparing detailed implementation plans.
- Performs other related duties as assigned

**What you bring**

**Qualifications**:

- Graduation from a recognized degree or diploma program in Computer Science, three (3) years recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration

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