Customer Experience Representative, Value Buds

4 months ago

Red Deer, Canada SNDL Full time

**About Nova Cannabis**
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

**About The Role**
Based out of our **Red Deer Village Mall** location in **Red Deer, AB,** we are looking for experienced **Part-time Customer Experience Representatives **who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

**Role and responsibilities include, but are not limited to**:
**Customer Offering**
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products, strains and consumption methods

**Day to Day Operations**
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock products regularly

**Regulatory Adherence**
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Support and promote Nova Cannabis’s and applicable provincial social responsibilities programs (AGCO, AGLC, etc.)
- Comply with Nova Cannabis’s policies, standard operating procedures, and practices

**Experience and Qualifications**
- Minimum, 2-years of customer service experience
- Minimum, 2-years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- High School Diploma or equivalent
- Valid Applicable Cerifications (CannSell certification/ SellSafe / Qualified Cannabis Worker Ceritificate (QCW))
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to

**Personal Characteristics and Requirements**
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanour
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must have reliable transportation to commute to/from work

**Thanks for considering a position with us Cheers**

**Our Commitment to Diversity & Inclusion**:
**Job Type**: Part-time

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- QCW & SellSafe (required)

**Location**:

- Red Deer, AB T4N 4C6 (preferred)

Work Location: In person

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