Part Time Thrift Store Clerk

2 months ago

Smiths Falls, Canada The Salvation Army Full time

The Thrift Store Clerk provides service to customers, sort incoming product and assists in the ongoing retail operations of The Salvation Army Smiths Falls Thrift Store.

**KEY RESPONSIBILITIES**:
**Operations**
- Greet and interact with customers/donors in a positive, friendly, and courteous manner.
- Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
- Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
- Maintain store opening and closing procedures as required.
- Responsible for accurate completion of all customer transactions including cash and debit sales with mínimal voids, overages, or shortages.
- Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
- Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
- Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
- Pay attention to store security, by monitoring activity within the store.
- Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
- Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
- Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
- Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging têxtiles to be recycled and placing metal recycling in the appropriate location.
- Assist donors with their contributions, unload donations and place stock in appropriate location.
- Maintain the proper sorting and processing of all donated goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
- Identify items suitable for on-line sales, price/post items and administer Face Book page, i.e., reply to clients, monitor auction bids, ensure that on-line sold items are tagged correctly and ready for client pick-up.
- Work with volunteers as assigned.

**Communications**
- Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

**Health & Safety**
- Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store).
- Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other position related duties.

**WORKING CONDITIONS**:

- This is a permanent part-time position based on up to 24 hours per week.
- This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 40 pounds.
- Work schedule may vary from week to week and will include weekdays and/or Saturdays.
- Your supervisor sets the hours of work and work schedule and flexibility in scheduling is required

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Completion of Secondary School.

**EXPERIENCE AND KNOWLEDGE**:

- Minimum of three (3) months of prior related experience in warehouse processing or goods distribution and knowledge of lifting guidelines.
- Some related experience in warehouse processing or goods distribution would be a definite asset.
- Knowledge of lifting guidelines would be a definite asset.
- Cash handling experience is required.
- Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.

Alternative combinations of education and experience may be considered.

**SKILLS AND CAPABILITIES**:

- Advanced social media skills using Facebook and online marketing.
- Brand awareness would be a definite asset.
- Basic math skills required to calculate discounts and percentages as well as reading skills.
- Attention to detail, problem solving and analytical skills.
- Self-motivated/disciplined.
- Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
- Ability to maintain information in confidence and exercise good judgement.
- Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
- Excellent interpersonal skills, integrity, and adaptability.
- Exhibit good listening skills, have strong oral/written communication skills.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvatio

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