Store Manager

6 months ago

Moncton, Canada DIY Studio Inc. Full time

**About Us**

We're a Paint Your Own Pottery Studio, and we pride ourselves in serving quality coffee, tea, and assorted baked goods.
As a Manager at DIY Studio, you’ll warmly greet customers and assist them with questions they have regarding how it all works. Alongside your staff, you will ensure that the studio maintains a level of cleanliness and that customers always feel valued.

You **must **be able to greet customers easily and have an upbeat, positive attitude as we pride ourselves in the service we offer. Customer service is a big deal to us, so if that's not a strong suit of yours, we're not the fit for you. Here are some requirements/preferences:

- **Available Full Time** throughout the week, any time during open hours
- **Exceptional customer service skills**
- Have at least **three years working experience in retail environment** preferably with some supervisor/keyholder, or management experience.

**Responsibilities**

Oversee personnel and operations.
- Manage staff: ensuring appropriate job performance.
- Train and supervise new hires, interview potential workers, and extend job offers.
- Ensure that all sales are reconciled daily, with transactions closed and deposits arranged.
- Manage inventory.
- Be customer-focused; ensure customer satisfaction whenever possible.

**General Tasks**
- Ensure customers are well taken care of by yourself and staff.
- Use your judgment to make special exceptions (store credit, return, etc.) to keep customers happy in sticky situations.
- Retrieve pieces for customer pick-ups.
- Greet customers immediately upon entry.
- Explain to new customers how the process works.
- Have a presence 'on the floor' to be available to answer customer questions.
- Make sure staff are always interacting with customers in a friendly and appropriate manner.
- Be pro-active and anticipate customers’ needs by reading body language.
- Deal with rising customer issues by doing your best to keep them happy (even when they're being less than friendly).

**Studio cleanliness and efficiency**
- Upkeep the cleanliness of the studio
- Ensure stock shelves are kept tidy, i.e., not cluttered or out of place
- Ensure store stays clean
- Ensure tables and bucket are being cleaned in a timely manner
- Set up reservations
- Keep Café area clean and tidy

**Management**

Supervise staff
- Train staff on meeting and exceeding expectations
- Set up designated job reviews to ensure that the proper skills and procedures have been taught and are being followed
- Assign, train and promote positions (shift supervisor, kiln manager, etc.)
- Address any issues with staff (attitude, tardiness, etc.), which may require attention
- Oversee staff is productive at all times
- Hold decision-making authority including termination (to be discussed with owners)

**Administration**
- Prepare and send out a digital schedule
- Working with us, determine appropriate scheduling trends (ie. Not over-staffing in summer or under-staffing in fall/winter)
- Party requests
- Contact Forms
- Take-home kit orders
- Report to owners and assist in developing strategies for the future of the business (monthly or quarterly - TBD during training).
- Keep track of and shop for all café items
- Keep track of and reorder/shop for all studio supplies
- Keep track of and submit all receipts at each weeks' end.

**Kiln**
- Be prepared and available to load kiln when needed
- Assign “kiln manager” position when necessary and appropriate
- Train on unloading, loading, and managing pick-up dates with kiln
- Maintain kiln schedule
- Keep “kiln room” clean and organized

Psst. The kiln is the giant oven we fire all the pieces in, and you don't need any experience with it.. we'll teach you :)

**Sales & Financials**
- Ensure till and float is maintained.
- Train staff on opening and closing till

**Inventory**
- Maintain stock levels
- Maintain inventory up-to-date
- Continue local parternships
- Receive orders and allocate stock
- Merchandize shelves relevant to the season

**Salary Package & Expectations**
- $23 - $25 per Hour
- Vacation - Two weeks paid (certain times aren't available, e.i., March Break)
- Tips
- Consider yourself always “on call", e.i., if you're short-staffed and studio needs you
- You are the back up if someone calls in sick, no-shows, etc.

If this sounds exciting to you and you’re looking for a **long-term position** with an opportunity for growth and interest in learning about the kiln, please applywe want to meet with you Please submit your resume and cover letter including your whole life story. Just kidding, but tell us why you want this job in particular :)

**Job Types**: Full-time, Permanent

Pay: $23.00-$25.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day s

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