Collision Appraiser

**About us**

Our work environment includes:

- On-the-job training
- Lively atmosphere
- Growth opportunities

**TITLE**:Estimator

**REPORTS TO**:General Manager

**SALARY STATUS**:Exempt (salary)

**JOB SUMMARY**

The Estimator is responsible for greeting customers, providing accurate automotive repair estimates in a DRP (Direct Repair Partner) environment. In addition, the appraiser must handle communications with insurance adjusters/Image and field appraisers and customers throughout the repair process effectively and maintain high levels of customer satisfaction.

**DUTIES/RESPONSIBILITIES**
- Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
- Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
- Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
- Responsible for achieving 80% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiate with insurer.
- Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
- Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers.
- Attend daily release meetings.
- Other duties as assigned.

**EXPERIENCE / SKILL REQUIREMENTS**
- High School diploma required.
- Prior damage analysis experience - hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.
- Experience with collision management systems (BodyShop Connect, MRC, Summit).
- Fluent using Mitchell or Audatex/Qapter estimating software.
- Knowledge of Microsoft Office Software (Word, Excel, Outlook).
- I-CAR training or other industry training preferred.
- History of working independently without close supervision.
- Strong sales and negotiation skills.
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license and insurable driving record.
- Must be able to work the following days and hours:

- Monday - Friday (8:00 a.m. - 5:00 p.m.)
- Every other Saturday (8:00 a.m. - 12:00 p.m. as needed)

**PHYSICAL REQUIREMENTS**

Essential physical requirements include:

- Standing, sitting, and walking
- Performing repetitive motions

**WORK ENVIRONMENT**

Exposure to:

- Paint, fumes, and particles
- Dirt / Dust
- Chemicals / Toxins
- Varying heat / cold
- Intermittent noise

**Salary**: $40,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Goderich, ON N7A 4E7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person