Customer Service Agent

5 months ago

Sioux Lookout, Canada Wasaya Airways LP Full time

**JOB TITLE: CUSTOMER SERVICE AGENT**
**LOCATION**:YXL - Sioux Lookout

**Job Summary**

The Customer Service Agents are responsible for ensuring that passenger service is handled according to company policy and that customer care levels are maintained at the highest level.

**Job Duties and Responsibilities**
- Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and flight schedule information, take reservations, etc.
- Issue tickets, prepare boarding passes and prepare and update manifests for all flights.
- Perform passenger check-in procedures, pre-boarding assistance and provide assistance to special needs passengers.
- Ensure all passenger baggage is tagged and identified properly.
- Greet arriving flights and escort passengers into the terminal.
- Make announcements including boarding calls, flight updates and paging passengers.
- Communicate with dispatch regarding up-to-date arrival times and correspond with other carriers.
- Collect payment, handle cash and complete Daily Sales Report
- Complete, submit and file all required paperwork including: LARF, FIM, Limited Release Tags, Collect Shipment Form, and any other paperwork/reports.
- Assist Customer Care Specialist with incoming calls as required.
- Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.

**Minimum Skills and Qualifications**
- High School diploma or equivalent is an asset.
- Previous customer service experience is preferred.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Proven data entry skills
- Strong customer service orientation
- Strong work ethic and positive team attitude
- Professional appearance and manners
- Good organizational, time management and prioritizing skills
- Must be able to work with mínimal supervision
- Ability to communicate in Oji-Cree or Ojibway is an asset.

**Working Conditions**
- Overtime as required.
- Weekend work may be required.
- May be exposed to loud noises.

**Physical Requirements**
- Ability to lift or move up to 40 lbs.; repetitively.
- Manual dexterity is required to use desktop computers and peripherals.

**Job Types**: Full-time, Part-time

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Sioux Lookout, ON P8T 1B8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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