Process Improvement Manager
2 months ago
**Job Description Summary**:
We are** the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.
**About the role**:
The Process Improvement Manager is a leader within the organization working with both internal and external partners, in ways that promote the company’s culture. This role’s critical responsibility is to drive continuous operational improvements that simplify and standardize process, create efficiency, reduce waste and errors, and enhance the customer experience. This role is designed to propose, prioritize, lead, and implement plans to realize new solutions, resolve complex issues, execute corrective actions, and operationalize both process and systems changes/enhancements. This role will report to the Senior Operations Manager in Canada.
**Key responsibilities will include**:
- Lead, run, and be responsible for all aspects of business process and continuous improvement initiatives
- Ensure objectives are clear and meaningful to provide the improvement team with momentum and context while defining scope, leading detailed process and value stream mapping (Lean events and blitzes), opportunity assessment and execution activities
- Manage project and initiative risks and issues, take corrective actions, address, and oversee cross-function and cross project interdependencies
- Monitor the results of improvements and change, identify and evaluate risk areas, recommend additional opportunities and ensure operational adoption
- Build strong teams of cross functional partners that are agile and empowered to execute against business and operational strategies that lead to change and continuous improvement
- Proactively engage, communicate, and present project/initiative progress, risk and mitigation plans to the Operations Council, business and functional leaders, and the Leadership Team
- Provide business case rationale, requirements and justifications for business process or system design enhancements
- Document business process and system job aids, SOPs, and instructional aids (as required). Develop and maintain a knowledge repository of solutions and process documentation
- Coach and mentor project and process teams, functional and process leaders on agile process improvement methodologies, skills, competencies, and implementation techniques
**About you**:
- Proven effective and engaging facilitation skills (process mapping/design and system assessments)
- Exceptionally strong cross functional, end-to end business process knowledge and thinking
- Proven experience in process design, project management and continuous improvement with sustained performance and results
- Outstanding communication, organizational and multitasking skills. Proven ability to build relationships with a wide range of individuals at all levels of the organization
- Ability to drive results without direct authority
- Customer focused ability and agility to find innovative ways to resolve problems
- Ability to work independently and cooperatively in a diverse group
- Analytical and detailed oriented
- Education and experience required:
- 5+ years of experience in operations and distribution (e.g., supply chain, distribution, customer service, commercial operations, finance)
- Certification: Lean Practitioner, Six Sigma (required) or Kaizen (an asset)
- Minimum 3 years of process management experience required.
- Bachelor’s degree Required; with relevant work experience.
- Intermediate to advanced experience with Microsoft Programs and VISIO are an asset
- Additional Certification (e.g., PMP, Agile, APICS CSCP) are an asset
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
**Why Join Us?**
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins
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