Manager, Sales Campaigns

4 weeks ago

Toronto, Canada Scotiabank Full time

Requisition ID: 196796

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees Sales campaigns and business strategies in the Canadian Banking Contact Centre, ensuring plans and initiatives are executed in compliance with governing regulations, internal policies, and procedures.

Liaison with Lines of Business, launching new initiatives and providing insights and requirements to ensure the success of respective campaigns through Inbound and Outbound channels.

Leads R&D projects, capturing results and key learnings, proposing enhancements to current campaigns, and/or launch of new initiatives. Manages Outbound queue strategy.

**Is This Role Right for You? In this role, you will**:

- Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Partner closely with the lines of business and the rest of the strategy team to meet business objectives and ensure the consistent, accurate execution, reporting and management of campaign operations, both on Inbound and Outbound channels.
- Evaluates campaign success, using analytical tools (Excel, Power BI, and others) to conduct in depth analysis on performance, productivity, and opportunities to improve.
- Manages a team that provides support throughout the campaign build process, including minimizing or reducing campaign errors and ensuring a smooth rollout of new initiatives (R&D). This includes defining specs with key partners and ensuring that business flows, user requirements and development of new systems for each new sales campaign is in line with strategic and operational strategies.
- Works with our Marketing & CIM Teams, and Business Line Partners to capture requirements, configure and execute marketing driven dialer campaigns.
- Collaborates with frontline to design, build and launch Reward & Recognition (R&R) campaigns for Inbound and Outbound channels supporting existing or upcoming sales strategies and campaigns.
- Collaborates with Sales Optimization and Governance team in Annual Business Summary Planning to arrive at National Contact Centre goals, and develop and optimize campaigns to achieve the specific goals. Role of National Sales Manager is also to help vet which new initiatives work well within the Contact Centre environment.
- Provides senior management team with status of campaign initiatives as well as analysis and recommendations pertaining to these initiatives. The manager must have a strong understanding of the Contact Centre systems/ platforms/ procedures and reporting.
- Provides input on new NBAs or changes to existing to ensure alignment with existing or upcoming campaigns.
- Along with key partners, looks at ways to enhance the campaign process to drive increased efficiency and effectiveness.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:

- Minimum Post Secondary Degree.
- 5+ years in Contact Centre or Banking Business lines.
- Possess well-developed interpersonal, communication, and analytical skills.
- Leadership experience developing and coaching teams.
- Proven Sales Optimization/Management skills.
- Experience developing and executing various strategic tactics, planning, and working on projects focused on sales campaigns and operations.
- Experience making strategic recommendations to influence stakeholders through collaborative relationships to maximize business growth.
- Able to manage various workstreams related to projects which include processing large sets of data into a suitable form for analysis to provide the leadership team with key trends and recommendations.
- Working knowledge of various systems: CCP, Edge, Syntelate, TCS- green screens, Sales Builder, AVAYA, Genesis, PowerBI.
- Solid knowledge of Excel and CCC Integrated Reporting Systems (IRS/ Webfocus).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communiti

  • Manager, Sales Campaigns

    2 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 196796Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Leads and oversees Sales campaigns and business strategies in the Canadian Banking Contact Centre, ensuring plans and initiatives are executed in compliance with governing regulations, internal policies, and procedures.Liaison with...

  • Campaign Manager

    2 months ago

    Toronto, Canada Artsmarketing Services Full time

    The position of Telemarketing/Telefundraising Campaign Manager offers a unique combination of responsibility, autonomy and reward. We're looking for people that are qualified to work in Canada or the United States. Artsmarketing Campaign Managers are responsible for hiring, training and motivating a team of sales or fundraising representatives to execute...

  • Campaign Sales Manager

    4 weeks ago

    Greater Toronto Area, Canada AGM Renovations Full time

    Are you an experienced sales professional with a passion for leading teams and driving results? Do you thrive in a fast-paced environment and enjoy the challenge of initiating and managing successful D2D campaigns? If so, we have an exciting opportunity for you to join our team as a D2D Campaign Manager in Chicago! **About Us**: We are a leading company in...

  • Campaign Sales Manager

    2 weeks ago

    Greater Toronto Area, Canada AGM Renovations Full time

    Are you an experienced sales professional with a passion for leading teams and driving results? Do you thrive in a fast-paced environment and enjoy the challenge of initiating and managing successful D2D campaigns? If so, we have an exciting opportunity for you to join our team as a D2D Campaign Manager in ChicagoAbout Us:We are a leading company in the...

  • Campaign Manager

    1 month ago

    Toronto, Canada illumin Full time

    illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, **illumin, **offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, **illumin** brings...

  • Campaign Manager

    2 weeks ago

    Toronto, Ontario, Canada Daily Hive Full time

    Role:Campaign ManagerDepartment:Hive LabsLocation: TorontoABOUT THE ROLE:As a Campaign Manager, Hive Labs, you will own the execution of multi-product campaigns across a range of clients. You will work collaboratively with external clients and our internal Sales, AdOps, and Creative Services departments to deliver on strategic and innovative media campaigns....

  • Campaign & Creative Manager, Campaign & Creative

    3 weeks ago

    Toronto, Canada Amazon Advertising Canada Inc. Full time

    3+ years of digital advertising and client facing roles experience - Experience analyzing data and best practices to assess performance drivers - Experience with annual brand and media planning Amazon Advertising operates at the intersection of advertising and eCommerce, and offers advertisers a rich array of media solutions across Amazon’s mobile and...

  • Digital Campaign Manager

    4 weeks ago

    Toronto, Canada Stingray Radio Full time

    **Stingray Radio** **Digital Campaign Manager** Are you ready to join a team of tech-savvy music lovers and witness your career take off as you thrive in a setting like no other? We are seeking a **Digital Campaign Manager **to join our Digital Ops team. You will be helping our sales teams and their clients nationwide by developing and managing their...

  • Digital Campaign Manager

    4 weeks ago

    Toronto, Canada Stingray Media Group Full time

    Department Marketing Location Toronto At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? Are you ready to join a team of tech-savvy music lovers and witness your career take off...

  • Jr. Campaign Manager

    2 weeks ago

    Toronto, Canada Studio71 Full time

    Who We Are: Studio71 is a premium global media company and content studio leading in development, production, and distribution of original programming, reaching audiences at scale on major platforms including YouTube, Facebook, Snap, and Roku. Studio71 is headquartered in Los Angeles with offices in New York, Toronto, Berlin, and London. Studio71 Canada...

  • Charity Campaign Manager

    3 weeks ago

    Toronto, Canada UP Fundraising Full time

    **CHARITY CAMPAIGN MANAGER**: - Are you an inspiring **leader**? Are you looking for that first step into **management**? - Do you have the ability to **train** others on humanitarian causes and **communication skills**? - Are you **targets driven**, **self motivated**, and thrive in a positive, encouraging work environment? We are looking for a motivated...

  • Digital Campaign Manager

    2 weeks ago

    Toronto, Ontario, Canada Z953 Full time

    At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? Are you ready to join a team of tech-savvy music lovers and witness your career take off as you thrive in a setting like no...

  • Digital Campaign Manager

    2 weeks ago

    Toronto, Ontario, Canada Stingray Media Group Full time

    Department MarketingLocation TorontoAt Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?Are you ready to join a team of tech-savvy music lovers and witness your career take off as you...

  • Jr Campaign Manager

    2 weeks ago

    Toronto, Ontario, Canada Studio 71, LP Full time

    Who We Are:Studio71 is a premium global media company and content studio leading in development, production, and distribution of original programming, reaching audiences at scale on major platforms including YouTube, Facebook, Snap, and Roku.Studio71 is headquartered in Los Angeles with offices in New York, Toronto, Berlin, and London.Studio71 Canada...

  • Digital Campaigns Manager

    2 weeks ago

    Toronto, Ontario, Canada Z953 Full time

    At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? Are you ready to join a team of tech-savvy music lovers and witness your career take off as you thrive in a setting like no other?...

  • Digital Campaign Manager

    4 weeks ago

    Toronto, Canada Channel Zero Inc Full time

    Are you passionate about digital marketing and driven to deliver exceptional results for clients? Are you inquisitive by nature and eager to bring new ad serving solutions to market? Are you a business builder and enjoy being part of an innovative and dynamic team? Fantastic! This role could be the perfect fit for you. We are seeking an enthusiastic and...

  • Digital Campaign Manager

    1 day ago

    Toronto, Canada Channel Zero Inc Full time

    Are you passionate about digital marketing and driven to deliver exceptional results for clients? Are you inquisitive by nature and eager to bring new ad serving solutions to market? Are you a business builder and enjoy being part of an innovative and dynamic team? Fantastic! This role could be the perfect fit for you. We are seeking an enthusiastic and...

  • Campaign Manager

    3 days ago

    Old Toronto, Canada ISTITUTO MARANGONI Full time

    Vevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly...

  • Campaign Manager

    1 day ago

    Old Toronto, Canada ISTITUTO MARANGONI Full time

    Vevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly...

  • Digital Campaign Manager

    2 months ago

    Toronto, Canada Stingray Full time

    Department **_Radio_** Location **_Toronto_** At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment? We are currently seeking a** Campaign Manager **to join our Digital Ops team. This position reports to the National...