IT Systems Administrator

3 months ago

North Bay, Canada Vista Radio Full time

Vista Radio prides itself on a fresh vision of broadcasting and an unparalleled commitment to its community involvement. We are privileged to operate in 49 radio stations (and growing) broadcasting across 70+ transmitters located in three Provinces and the Northwest Territories. We are also connected to our communities with 37 MyTownNow websites.

POSITION DESCRIPTION

RESPONSIBILITIES AND DUTIES
- Provides impeccable, pro-active customer service to end users at all levels of the organization, including supporting the Company’s key leadership in person and remotely when required.
- Work with fellow IT /Engineering department team members to support and maintain on-premise, remote and cloud based systems and networks.
- Completes hardware and software requests using the Company’s service management system, from diagnosing issues and troubleshooting, through to delivering end user focused solutions.
- Assists in the evaluation and deployment of vendor patches, releases and new products.
- Maintains, updates, and enforces IT related policies and procedures and distributes to end users, as required.
- Ensures system hardware, software, and related procedures adhere to organizational standards.
- Leads cloud and on-premise server and network monitoring/maintenance as required.
- Manages the escalation of IT issues in a timely end user focused manner to the appropriate teams.
- Provides leadership, coaching and on-site supervision to the IT team to drive continuous pro-active service to end users.
- Leads, or assists/supports specific project teams with implementation, training, documentation, and other project related tasks, as required.
- Perform hands-on fixes at the desktop level, including installing and upgrading software,

installing hardware, and configuring systems and software.
- Participate in the design, development, and delivery of hardware and software to staff.
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
- Participate in our 24/7/365 on-call support rotation.

REQUIRED SKILLS & COMPETENCIES
- Post-Secondary Degree in an IT related field as well as relevant certifications.
- Minimum 7+ years of Information Technology experience.
- Exceptional customer service skills with a desire to provide pro-active end user focused support.
- Strong experience deploying and troubleshooting a variety of end user devices including Windows, mac, iOS and Android.
- Experience with Dynamics 365 Business connect and Radio automation software an asset.
- Supporting a corporation with at least 30 servers and 300 endpoints in a multi-site environment.
- Ability to manage and maintain private and confidential information with a high degree of professionalism.
- Proven ability to drive behavior & cultural change across the teams.
- Excellent interpersonal and relationship management skills.
- Possession of a class 5 driver's license and ability to operate a vehicle required.
- Strong written and oral communication skills.
- Strong troubleshooting and multi-tasking skills.

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