Customer Service Specialist

3 weeks ago

Vancouver, Canada BWX Technologies Full time

BWXT Medical Ltd. is a trusted source for the development and manufacture of nuclear medicine for biotechnology, life sciences, pharmaceutical companies and academia partners. Headquartered in Kanata, Ontario, BWXT Medical Ltd. employs over 300 highly-skilled people in Kanata and Vancouver, British Columbia.

BWXT Medical Ltd. is hiring a **Customer Service Specialist.** **This position will be located in **Vancouver, British Columbia **and will support our growing non-sterile (API) product business.

**Location**: 4004 Wesbrook Mall, Vancouver B.C.

Hybrid Work Model.

**Job Purpose**:
This role is responsible for coordinating and providing the comprehensive sales support, including radiochemicals and radiopharmaceuticals, and customer support service for all medical isotope products produced in Kanata and Vancouver. Activities include the entire range of the in-house sales function, including administration of major long-term contracts, liaising with multiple sites and operation groups to meet customer needs.

**Job Structure and Communications**:

- Reports to Manager Commercial Operations & Customer Service.
- This role is the key point of contact with the customer on all products issues. Communication skills are critical component to this role, and include negotiations with customers, diplomacy and tact in dealing with problems, persuading and influencing change in operation, and exchange of complex technical information.
- Must be able to communicate effectively both written and verbal with external customers (typically, purchasing agents, production and QC professionals, doctors and researchers).
- Must be able to communicate effectively with internal employees of various levels in Production, Logistics, QC, Sales, Marketing, Regulatory Affairs, other internal departments in both Vancouver and Kanata.

**Accountabilities**:

- Handles specific accounts working closely with the Sales and Marketing.
- Responses to customer inquiries.
- Quotes on small lot and retail sales from approved price list.
- Coordinates customer orders with Production and Logistics of either BWXT Medical sites (Kanata, Vancouver) to ensure that all aspects of the customers’ requirements can be met with respect to product and delivery terms.
- Handles last minute changes in schedule/allocations in emergency or shortage situations keeping both the customer and internal operation groups informed.
- Receives, records and forwards customer complaints to the appropriate department and initiates corrective actions as required. Responds to customer complaints by initiating immediate action toprovide relief as well as take an active role in problem solving and timely closure.
- Provides Sales and Marketing with sales trends and marketing information and other reports as needed.
- Keeps Sales and Marketing informed about important customer and market changes.
- Is responsible for the account management in terms of defining needs, under general guidelines recommends pricing and negotiates final terms.
- Administers contracts to optimize company profitability objectives as well as customer satisfaction objective; must manage customer expectation and balance customer needs with optimum utilization of company resources. Daily interactions must reflect long-term strategies for the account.
- Coordinates with the relative internal department to provide customers with a broad level of technical support.
- Develops long-term customer relationship and in-depth understanding of the customers’ operations utilizing interaction to create value and to obtain competitive and market information.
- Participates in trade sales and customer visits.
- Provides market feedback on pricing and product acceptance.
- Is responsible for the accuracy of all order related information entered into the Oracle order management system, including pricing and delivery terms and develops controls to minimize order entry error.
- Assists in production inventory planning as required.
- May have to work extended hours in emergency situations.
- Must be prepared to be on office duty on some holidays and be “on call” at home for emergencies.

**Knowledge and Experience**
- Degree or Diploma in Business Administration, Science or equivalent business experience.
- Detailed knowledge and understanding of company operations and SOP’s related to commercial and financial commitments and cGMP.
- Excellent knowledge of isotope products and their technical aspects.
- Working knowledge of the regulations that cover radioactive products as related to packaging, shipping, and safety.
- Excellent communication skills, diplomacy and tact.
- Driven to provide the highest level of customer service and satisfaction.
- Calm and well organized to handle high volume and constant change.
- Ability to respond quickly to emergency situations.
- Accurate/thorough/detail-oriented.
- Working knowledge of Oracle order management system, including customized solutions required for new products.

  • Recruitment Specialist

    20 hours ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    18 hours ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    19 hours ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Customer Service Specialist

    4 weeks ago

    Vancouver, Canada Lifetouch Full time

    **Description** At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years. Be part of our amazing team in a key role as an _Account Specialist!_ As an Account...

  • Customer Service Specialist

    1 month ago

    Vancouver, Canada Easy Intimates Ltd. (Understance) Full time

    We are a lingerie retailer based in Vancouver. We are looking for a **Customer Service Specialist** to join our team. IG: understance_ The schedule will be **10am to 6pm pacific time, Tuesday to Saturday, or 10am to 6pm pacific time, Sunday to Thursday.** Except for in-person training, this role is fully remote. **Requirements**: - 1+ years of customer...

  • Customer Service Support Specialist

    2 days ago

    Vancouver, Canada TEKsystems Full time

    Description: TEKsystems client is looking to immediately hire a contract Customer Service Support Specialist. This role will start as a 2-month contract basis and will have the potential to extend based on project needs and performance. This hybrid role will support the client’s internal stakeholders as a first point of contact through both phone calls...

  • Client Care Specialist

    4 weeks ago

    Vancouver, Canada Western Veterinary Specialist & Emergency Centre Full time

    **Cats Only Animal Hospital** is currently welcoming a full-time **Client Care Specialist **to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! -...

  • Recruitment Consultant

    6 days ago

    Vancouver, BC, Canada Recruitment Specialist Full time €40,000 - €45,000

    Scout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation. Our Group brands are comprised of: RecruitShop - offering a simple and effective flat-fee recruitment product aimed at SMEs. Employment Office - a...

  • Customer Service-learning Specialist

    1 month ago

    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...

  • Customer Service Learning Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Being part of Air Canada is to become part of an iconic Canadian symbol. Recently ranked the...

  • Customer Support Specialist

    1 month ago

    Vancouver, Canada Backdrop.com Full time

    Do you see yourself as: _ - _Someone who values work/life balance?_ - _A go-getter and problem-solver?_ - _Fun to work with and enjoys being part of a team?_ - _Is organized and detail-oriented?_ - _Early in your career and looking for a great resume builder?_ - _Enjoys working in a fast-paced office environment?_ - _Ready to work for a growing company that...

  • Customer Service

    4 weeks ago

    Vancouver, Canada Revolucion Cigar & Fine Gifts Full time

    **The Position** Several opportunities exist for full-time or part-time, permanent Retail Customer Service Specialists. **Our Company** Revolucion is a well-established tobacconist and fine gifts shop located in the heart of Yaletown in Vancouver. We are part of a small but growing group of companies offering extensive opportunities for you to grow with...

  • Customer Support Specialist

    2 weeks ago

    Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...

  • Customer Service-learning Specialist

    1 month ago

    Vancouver, British Columbia, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Customer Service Training team is looking for dynamic, proactive, and motivated instructors...

  • Customer Service Representative

    4 days ago

    Vancouver, Canada Precision Interactive Solutions Full time

    About Us: Join Precision - a welcoming team committed to making a positive impact in our community through exceptional customer service. We're dedicated to supporting significant causes and enabling everyone to contribute to meaningful change. Role Overview: As a Customer Service Specialist at Pre

  • Customer Service Representative/cashier

    18 minutes ago

    Vancouver, Canada Vancouver Camera Service Full time

    DUTIES: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. - Resolving customer complaints or issues in a professional and timely manner - Assisting customers with...

  • Customer Support

    7 days ago

    Vancouver, Canada Creator.co Full time

    Customer Support & Product Specialist Company: Creator Title: Customer Support & Product Specialist Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top influen

  • Operations and Customer Support Specialist

    1 month ago

    Vancouver, Canada Gaia Technologies Inc. Full time

    **Operations and Customer Support Specialist** **The KnockNok App by Gaia features 70+ household repair and maintenance service categories. We work with both homeowners and property management companies. We currently have operations in Toronto, Vancouver, and Ottawa, with expansion plans.** The Operations Specialist position is responsible for handling all...

  • Service Specialist

    4 weeks ago

    Vancouver, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Service Specialist._** As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our...

  • Customer Care Specialist

    4 days ago

    Vancouver, Canada CSA Group Full time

    Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards,...