Mainframe Computer Operator
2 weeks ago
Les tâches du poste comprennent:
- Surveillance et action sur les alertes et le trafic de la console système et gestion des journaux d'incidents pour tous les systèmes surveillés.
- Suivi et action des outils de production batch et des alertes
- Faites remonter les tickets au besoin et collaborez avec vos coéquipiers pour résoudre les problèmes.
- Résoudre les problèmes logiciels et matériels signalés et les résoudre ou les transmettre au technicien informatique nécessaire
- Effectuer les IPL du système et les mises à jour du programme
- Fournir une assistance à tout le personnel d'exploitation pour s'assurer que le plus haut niveau de satisfaction de la clientèle est maintenu.
- Se tenir au courant de toutes les procédures et fournir des commentaires, le cas échéant, pour traiter les changements ou les problèmes.
- Minimum of 2 years experience, preferably in a Data Center Operations environment.
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, include nights and weekends & holidays.
- Intermediate understanding of Mainframe,
- Must have JCL, batch job monitoring & scheduling skills (TWS, ROBOT)
- Must have IMS CICS DB2 JES2/3 TSO skills
- Able to perform system IPLs
- Strong experience in 1st level problem determination and reporting
- Understand Problem Management & Change Management requirements
- Escalate tickets as needed and collaborate with teammates to resolve issues.
- Provide assistance to all operations personnel to ensure that the highest level of customer satisfaction is maintained.
- Ability to work independently as well as in a collaborative, team environment.
- Ability to multitask with a high attention to detail.
- Remain current with all procedures and provide input as appropriate.
- Must be able and willing to learn new tasks/skills as required
- Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.
- .Excellent communication and organizational skills are required.
- Must be able to communicate and understand verbal, written and electronic instructions in English and fluent French.
**Hiring in the following location(s)**:
Montreal, QC
**Position Type**
Reg. Full-time Benefitted
**Requirements**:
- Connaissances, compétences et capacités requises:
- Minimum de 2 ans d'expérience, de préférence dans un environnement Data Center Operations
- Compréhension intermédiaire des environnements système Mainframe, iSERIES et VM
*Connaissance du JCL, des outils de surveillance et de planification des tâches par lots tels que ESP,CA-7, Control-M et TWS/OPC. *Connaissance de Outlook, systèmes de ticketing (Maximo, Remedy, Cherwell)
- Etre familier avec les sous-systèmes IMS CICS DB2 JES2/3 TSO et Z/OS
- Capacité à travailler de manière autonome ainsi que dans un environnement collaboratif et d'équipe.
- Forte expérience dans la détermination des problèmes de 1er niveau et le reporting
- Comprendre les exigences de gestion des problèmes et de gestion du changement
- Capacité à effectuer plusieurs tâches avec une grande attention aux détails.
- Doit être capable et disposé à apprendre de nouvelles tâches/compétences au besoin
- Excellentes compétences en communication et en organisation sont requises.
- Doit être capable de communiquer et de comprendre des instructions verbales, écrites et électroniques en anglais et en français.
- Minimum of 2 years experience, preferably in a Data Center Operations environment.
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, include nights and weekends & holidays.
- Intermediate understanding of Mainframe,
- Must have JCL, batch job monitoring & scheduling skills (TWS, ROBOT)
- Must have IMS CICS DB2 JES2/3 TSO skills
- Able to perform system IPLs
- Strong experience in 1st level problem determination and reporting
- Understand Problem Management & Change Management requirements
- Escalate tickets as needed and collaborate with teammates to resolve issues.
- Provide assistance to all operations personnel to ensure that the highest level of customer satisfaction is maintained.
- Ability to work independently as well as in a collaborative, team environment.
- Ability to multitask with a high attention to detail.
- Remain current with all procedures and provide input as appropriate.
- Must be able and willing to learn new tasks/skills as required
- Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.
- Excellent communication and organizational skills are required.
- Must be able to communicate and understand verbal, written and electronic instructions in English and fluent French.
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