Food & Beverage Coordinator

2 weeks ago

Calgary, Canada River Spirit Golf Club Full time

As Food & Beverage Coordinator you will be responsible for the day-to-day operational leadership of food and beverage front of house, snack shack, on course service and events. You will work closely with managers, solving your departments internal issues and adapting to changing priorities.

You will be responsible for curating a superior guest experience through effective leadership, planning, and directing all food and beverage outlet activities.

You will join an outstanding team that is passionate and committed. You are comfortable operating in a busy and customer facing environment where you will impact the continued success of the business.

You will thrive in this role if you enjoy:

- Logistics and Organization: Coordinating the logistics of a fast-paced, multifaceted operation, maintaining strong organizational and communication skills; planning and executing details to perfection and gathering information from a variety of sources.
- Attention to Detail: Ensuring that every aspect of our food and beverage operation meets the highest standards, maintaining quality and consistency, and that systems in place are efficient and optimized.
- Problem Solving: Thinking on your feet to ensure smooth service delivery, responding quickly and positively to the unexpected, finding your way to “Yes”
- Team Collaboration: Working closely with chefs, kitchen staff, servers, and other team members, as well as reservations agents, guest service specialists and all levels of management, in pursuit of delivering a standard as determined by management and ownership.
- Your energy and enthusiasm are infectious. People enjoy being around you because you are friendly, confident, and approachable. You possess a unique blend of strong customer service skills, creativity, exceptional relationship building skills and a genuine passion for exceeding guest expectations.

Major Duties & Responsibilities:
The key responsibilities of the F&B Coordinator include but are not limited to:

- Hold overall accountability for managing the day-to-day operations of all food and beverage areas. An active presence on the floor will be required to lead your team to deliver excellent service.
- Have performance reviews with F&B Controller of department staff - 1 month, 3 month, end of season.
- Provide leadership, supervision, and performance management to Front of House staff, including orientation, 1:1s, daily goal settings, workload prioritization, work review and any required communication and or discipline regarding staff performance.
- Training of new hires (on boarding process) | properly train new hires in opening/closing duties & cashout procedures.
- Knowing Beverage Cart Procedure - Oversee and review beverage cart procedure - Stock & Destock procedure and the correct filing of documents. Having control of stock inventory.
- Oversee the front of house team works in collaboration with relevant other departments to meet the needs of our guests and clients. Participate in all pre-event planning meetings.
- Scheduling and reviewing the weekly work schedules and shift duties. Make adjustments throughout the week based to ensure staff coverage is adequate and consistent.
- Review Payroll timesheets on schedule for accounting.
- Managing staff hours is also managing call offs and the completion of duties.
- Ensure all front of house staff hold a valid and current pro serve, and are trained in liquor service, including product knowledge.
- Ensure FOH staff and your dress code meets management/ownership standard.
- Early identification of any associated issues or concerns with stock control for all areas of FOH. Regularly check storage areas for proper supplies, organization, and cleanliness.
- Establish bar levels for supplies, liquor, beer, wine, and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Investigate and document workplace accidents, injuries, and illnesses and support the completion of reports as required.
- Report to payroll dept any changes to any FOH employees employment promptly.
- Effectively manage consistent cooperation and communication between the front and back of house staff. Example: Coordinating with Chef with regards to order of service and serving times, schedule timing for multiple events, and dietary restrictions or specialty orders
- Ensure all complaints, inquiries, and suggestions from customers are attended to accordingly.
- Evaluate current practices and processes, immediately recognize potential barriers or areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
- Servers cash outs are always balanced at the end of shift. Unresolved issues are brought forth promptly to accounting department.
- Assist front of house in cleaning/serving or other duties to ensure department integrity.
- Other duties as assigned as required for seasonal job.

Qualifications & Skills
- Proven experien

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