Service Advisor
5 days ago
**Duties**
- Assist front end / walk in customers
- Write repair orders for customer units requiring rebuild.
- Assign part numbers to repair order when technician has finished estimate.
- Assign repair orders to technicians on a basis of first come, first serve.
- Provide customers with estimates and lead times on repair orders, including replacement if repair is not feasible.
- Handle the packaging & completion of repair orders including, notifying customer upon completion, advising of any delays or issues and following up with customer if completed product is not picked up.
- Quoting customers on replacement units based on customer information.
- Familiarize themselves with products and offerings, including accessory products and alternates.
- Processing of sale and return/core invoices.
- Maintaining relations with customers and suppliers in a professional manner.
- Maintaining cleanliness of personal work-space and communal front end / customer area.
- Processing of sale and return/core invoices.
- Updating of cross reference information and offerings in GCL internal cross reference / Odoo.
- Communicate with fellow advisors / technicians / manager to ensure smooth work flow operation.
**Skills**
- Professional
- Hygienic
- Technical aptitude (training available in house)
- Ability to communicate in a clear and concise manner to others
- Focus on organization
**Job Types**: Full-time, Permanent
**Salary**: From $23.00 per hour
**Benefits**:
- Dental care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
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