Front Desk Clerk

**Work place**

250 des Saguenéens, Chicoutimi, Quebec, Canada, G7H3A4

Make the Saguenay Lac-St-Jean shine. Working in tourism means creating memorable moments. Our Chicoutimi hotel is a human-scale hotel with 118 rooms offering a wide range of services much appreciated by business people, including a magnificent tropical atrium with an indoor pool, a training room, a restaurant and 11 meeting and banquet rooms. Join its professional and caring team.

The receptionist is the first person the customer sees when arriving at a hotel. Its role of reception and directing information is essential. In some hotels, the receptionist also plays the role of the "concierge" and can take care of the relations with the outside animations. The receptionist also has an important indirect administrative role, upstream of the client's arrival, in the management of calls, reservations and room schedules.

**Job description**
- Records the arrival of the customer and regulates the administrative formalities required by the hotel
- Informs the client about the services offered by the hotel and give him the keys to his room
- If necessary, provides information on cultural, gastronomic and other activities proposed by the city or region
- Sometimes, takes care of certain reservations (taxi, restaurant, theater...)
- Upon departure, prepares invoices and cash the customer's payment
- Schedules upstream bookings that arrive by mail, fax or phone
- Manages the availability of rooms in real time on a reservation software, and plays on the rates according to the affluence
- Optimizes the occupancy rate of the hotel by establishing statistics on its software
- A night receptionist must also close the accounts of the day
- In an establishment of 90 rooms and suites, he/she works in a team and depends on a head of reception and carries out very diversified functions.
- Responds effectively to all outside calls
- Responds effectively to all internal calls from customers and the team, and provides a correct and effective response to each request and transfers calls to the appropriate services (Spa, Bar & Restaurant)
- Uses at all times the scripts and the greeting formulas put in place
- Properly informs about the services and the different types of rooms and promotes them to optimize sales
- Respects the standards and procedures put in place
- Communicates and interacts in a variety of work situations
- Sells products and services
- Carries out activities related to individual bookings and groups
- Makes transactions

**Requirements**:

- Evening schedule from Monday to Friday.

**Education**
- D.E.S. (Secondary School Diploma) - _Essential_
- D.E.C. (Diploma of College Studies) - _Asset_

**Skills**
- Have good interpersonal skills - _Asset_
- Knowledge of the hotel industry - _Asset_
- Practical knowledge of luxury customer requirements - _Asset_
- Resourceful - _Asset_
- Demonstrate discipline and hard work in his tasks - _Asset_
- Able to work flexible hours - _Asset_
- Dynamic - _Asset_
- Demonstrate professionalism at all times - _Asset_
- Team work - _Asset_
- EN - Habiletés en relation d'aide - _Asset_
- Collaborative Skills - _Asset_
- Safe and fast judgment - _Asset_
- Multitasking - _Asset_
- Initiative - _Asset_

**Language**
- English Spoken - High - _Essential_
- English Written - High - _Essential_
- French Spoken - High - _Essential_
- French Written - High - _Essential_

This is a unionized position, the salary offered is based on the current collective agreement. In addition, it comes with benefits and preferential rates at all Tidan Group owned hotels.

The use of the masculine in this document refers to both men and women.