In-shop Service Supervisor

6 days ago

Dartmouth, Canada Cummins Full time

**In shop service supervisor**

Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

We are looking for a talented IN-shop service supervisor to join our team specializing.
- Supervises employees who install, service, and repair equipment and machinery.
- Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
- Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

**Qualifications**

**Skills**
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and removing obstacles to get work done.

**Education, Licenses, Certifications**
- Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferredThis position may require licensing for compliance with export controls or sanctions regulations.

**Experience**
- Intermediate level of relevant work experience in a technical

  • In-shop Service Supervisor

    6 days ago

    Dartmouth, Canada Cummins Inc. Full time

    **In-Shop Service Supervisor** **Description** **In shop service supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore...

  • Shop Supervisor

    4 weeks ago

    Dartmouth, Canada Action Car and Truck Accessories Inc. Full time

    Action Car and Truck Accessories is Canada’s only national automotive accessory retailer and distributor. We have 42 locations across the country and are growing every year.with us, you will find not a job, but a career. We offer competitive wages, full health and dental benefits, paid vacation and great employee discounts. We are looking to add a Shop...

  • Shop Supervisor

    1 week ago

    Dartmouth, Canada Action Car and Truck Accessories Inc. Full time

    Job Description:Job information Shop Supervisor from the Company Action Car and Truck Accessories Inc., this latest Shop Supervisor job vacancy is located in the city Dartmouth, NS located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Sales field have...

  • In-Shop Service Supervisor

    1 week ago

    Dartmouth, Canada Cummins Inc. Full time

    Description In shop service supervisor We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about. We are looking for a talented IN-shop service supervisor to join our team specializing. Supervises employees who install, service,...

  • In-Shop Service Supervisor

    1 month ago

    Dartmouth, Canada Cummins Inc. Full time

    Description In shop service supervisor We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented IN-shop service supervisor to join our team specializing. Supervises employees who install,...

  • In-Shop Service Supervisor

    3 weeks ago

    Dartmouth, Canada Cummins Inc. Full time

    Description In shop service supervisor We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented IN-shop service supervisor to join our team specializing. Supervises employees who install,...

  • Shop Service Technician

    4 weeks ago

    Dartmouth, Canada Prime Material Handling Full time

    **Shop Service Technician - Dartmouth** **Are you a self-motivated technical professional with a strong mechanical aptitude interested in building a career with a prominent organization?** **If so, Prime Material Handling Equipment Limited would love to hear from you!** We are the largest company in Atlantic Canada dedicated exclusively to material...

  • Shop Labourer

    2 weeks ago

    Dartmouth, Canada Prime Material Handling Full time

    **Prime Material Handling Equipment Limited** **Shop Labourer - Dartmouth** **Are you a self-motivated individual with a mechanical aptitude interested in building a career with a prominent organization?** **If so, Prime Material Handling Equipment Limited would love to hear from you!** We are the largest company in Atlantic Canada dedicated exclusively...

  • Shop Labourer

    4 weeks ago

    Dartmouth, Canada Prime Material Handling Full time

    **Prime Material Handling Equipment Limited** **Shop Labourer - Dartmouth** **Are you a self-motivated individual with a mechanical aptitude interested in building a career with a prominent organization?** **If so, Prime Material Handling Equipment Limited would love to hear from you!** We are the largest company in Atlantic Canada dedicated exclusively...

  • Shop Labourer

    3 days ago

    Dartmouth, Canada Prime Material Handling Full time

    **Prime Material Handling Equipment Limited** **Shop Labourer - Dartmouth** **Are you a self-motivated individual with a mechanical aptitude interested in building a career with a prominent organization?** **If so, Prime Material Handling Equipment Limited would love to hear from you!** We are the largest company in Atlantic Canada dedicated exclusively...

  • In-shop Service Technician

    4 weeks ago

    Dartmouth, Canada Cummins Inc. Full time

    **In-Shop Service Technician** **Description** We are looking for a talented **In-shop service technician** for our **Dartmouth** branch. **In this role-you will impact in many ways**: - Completes repairs and rebuilds on engine products in a service workshop under supervision - Applies documented procedures and policies to complete basic repairs and...

  • Shop Cleaner

    3 weeks ago

    Dartmouth, Canada Cherubini Bridges and Structures Full time

    Cherubini Metal Works, a member of the Cherubini Group of Companies, is currently looking for a Shop Cleaner to join our team in Dartmouth, NS! We have an outstanding Safety Culture that focuses on the health and wellbeing of our workforce. The desire to be an active participant in our Safety Program is a vital aspect of employment within the Cherubini...

  • Shop Cleaner

    4 weeks ago

    Dartmouth, Canada Cherubini Bridges and Structures Full time

    Cherubini Metal Works, a member of the Cherubini Group of Companies, is currently looking for a Shop Cleaner to join our team in Dartmouth, NS! We have an outstanding Safety Culture that focuses on the health and wellbeing of our workforce. The desire to be an active participant in our Safety Program is a vital aspect of employment within the Cherubini...

  • Shop Cleaner

    1 week ago

    Dartmouth, Canada Quality Blasting & Coating Limited Full time

    Cherubini Metal Works, a member of the Cherubini Group of Companies, is currently looking for a Shop Cleaner to join our team in Dartmouth, NS! This is an excellent entry level opportunity to start a trades based career. We're looking for someone who is excited at the prospect of learning and developing with the organization. We have an outstanding Safety...

  • Shop Technician

    2 weeks ago

    Dartmouth, Canada Strongco Full time

    **Province**: Nova Scotia **Branch**: Dartmouth **Employment Type**: Full Time **Number of Positions**:1 **Mission** As a member of the Service team, the Shop Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean,...

  • Shop Cleaner

    1 week ago

    Dartmouth, Canada Cherubini Bridges and Structures Full time

    Cherubini Metal Works, a member of the Cherubini Group of Companies, is currently looking for a Shop Cleaner to join our team in Dartmouth, NSWe have an outstanding Safety Culture that focuses on the health and wellbeing of our workforce. The desire to be an active participant in our Safety Program is a vital aspect of employment within the Cherubini Group...

  • Shop Technician

    1 week ago

    Dartmouth, Canada Strongco Full time

    Province: Nova ScotiaBranch: DartmouthEmployment Type: Full TimeNumber of Positions:1MissionAs a member of the Service team, the Shop Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional...

  • Shop Cleaner

    1 week ago

    Dartmouth, Canada Quality Blasting & Coating Limited Full time

    Cherubini Metal Works, a member of the Cherubini Group of Companies, is currently looking for a Shop Cleaner to join our team in Dartmouth, NS This is an excellent entry level opportunity to start a trades based career. We're looking for someone who is excited at the prospect of learning and developing with the organization.We have an outstanding Safety...

  • In-shop Service Technician

    3 weeks ago

    Dartmouth, Canada Cummins Inc. Full time

    **In-Shop Service Technician** **Description** We are looking for a talented In-shop Service Technician to join our Distribution business in Dartmouth NS. This position is in an union environment. Working hours are 8am to 5pm Monday to Friday In this role, you will make an impact in the following ways: - Completes repairs and rebuilds on engine products...

  • Shop Foreman/woman

    4 weeks ago

    Dartmouth, Canada Parts for Trucks Full time

    If you thrive in a fast-paced service-oriented work environment and enjoy leading others, then you may just _**FIND YOUR DRIVE**_ at Parts for Trucks! We are seeking an experienced individual with excellent supervisory and organizational skills to help lead our team at our **Dartmouth Trailer Shop**. **Details**: - The Shop Foreperson plays a key role in...