Production Coordinator

7 days ago

North Vancouver, Canada CSN Elite Body Shop Full time

**Production Coordinator**

November 2024

**About CSN Elite Xpress**

CSN Elite Xpress has been operating in North Vancouver since 2001 and is one of three stores part of Elite Auto Group. We help Canadians get back on the road with trust and comfort knowing their vehicle has been returned to like new condition. We pride ourselves in being industry leaders and providing world class customer service.

**Summary**

The role of the Production coordinator is to take the repair from keys to keys. As a production coordinator you will need to work with all departments within the collision facility to facilitate efficient repairs. Your main role is to ensure efficiency, safety, and a high-quality finished product.

**Primary Objectives of the Role**
- Orchestrate repair from keys to keys.
- Sense of urgency regarding completion targets.
- Ability to work with moving targets and changing priorities.
- Keeping technician staff efficient, tracking efficiencies, ensure the appropriate work is divided to techs to maximize throughput.
- Ensure the technician team has what they need to proceed with repairs.
- Plan for schedule in repairs, being proactive with having corresponding technical staff ready for repair, having parts staged, and paint codes/variants selected.
- Work with all departments for efficient flow of repair.
- Thorough understanding of performance KPI’S (Touch time, Cycle Time)
- Focus on process improvements, to eliminate bottlenecks and barriers.
- Production or Pitch meetings with technical staff to set expectations and provide guidance on flow of repairs, and targets for completion.
- Determine the priority of the repairs, create flow to achieve shop targets.
- Ensure all repairs are researched against OEM Procedures, ensure technical staff has documentation for repair to follow.
- Production/Pitch meetings with front end staff to go over all WIP. This is so that front end staff can understand where the repairs are, and which vehicles are nearing completion to provide Insurers and customers with impactful updates. Or make the team aware of delays that will affect completion target, so that proper communications can be sent to Insurers and customer.
- Engage Estimators with Technical team to improve estimating skills.
- Monitor shop safety
- ensure health and safety guidelines are being followed.
- Monitor shop cleanliness (garbage, boxes, scrap, hazardous materials) ensure being disposed of as per shop policies.
- Quality control between teardown - Body - prep-paint
- reassembly - detail. Ensure repairs are completed as per estimate.
- Ensure vehicles are stored in compound safely, covered and locked as required.

**Schedule**
- Monday to Friday 8:00am-5:00pm with an hour lunch

**Job Related Functional Technical Knowledge**
- Utilize Mitchell Connect and Audatex software
- Understand the flow of repair process in the shop
- In depth understanding of OEM Procedures
- In depth knowledge of Health and Safety guidelines

**Qualifications, Experience and other requirements**:

- Utilize Mitchell Connect and Audatex software
- 2-3 years of experience working in the automotive and/or collision repair industry
- Valid Class 5 Driver's License
- I-CAR training would be an asset (What type of iCAR training?)
- Be professionally dressed and be a great CSN ambassador.

**Personal Attributes**
- **Organizational skills/Time Management**: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
- **Communication style**: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills with the ability to communicate and interact effectively with co-workers.
- **Conflict Management**: Frames discussions positively, takes action to resolve conflict, while minimizing tension
- **Problem solving**: Has a critical thinking approach to problem solve and is a forward thinker
- **Flexible Thinking**: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
- **Independent**: Works well in a fast-paced environment, self-motivated, and works independently without close supervision

**On-the-Job Exposure to the following elements**
- Fumes
- Dirt
- Chemicals/Toxins
- Hazards
- Heat/Cold
- Noise

**What we offer**
- Positive work environment
- On the job training
- Benefits & bonus opportunity
- Career growth opportunities

Career Path: As you continue to grow further career opportunities may become available.

**Disclaimer**: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will adapt as CSN Elite Xpress continues to evolve

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to F

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