Service Advisor

7 months ago

St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

At **Performance Acura Niagara** we are committed to guest service. A proud recipient of the Acura Client Experience (ACE) award for service, we go the extra mile in providing care to everyone who walks through our doors.

Performance Acura Niagara is currently seeking a

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
**Great Experience**: Every customer is entitled to a great experience**Integrity**: We are honest and transparent in our actions**Diversity**: We are stronger through the inclusion of people, brands and ideas**Innovation**: We passionately embrace opportunities for new and continuous improvements**Empowerment**: We encourage and support our people in taking initiative**Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Work with technicians to identify required maintenance and repairs.- Prepare repair orders, enter them into the database system and close the orders by providing appropriate repairs and services.- Provide service recommendations to customers including estimating costs.- Perform road tests of customer vehicles to assess customer concerns.- Ensure customer satisfaction meets company and manufacturers standards.- Strive to meet the department's repair order production standards.
- Other service related duties as required.

**What you need to succeed***:
- 1-3 years of service-related experience is an asset.- Valid Ontario driver’s license with a clean driving record.- Excellent customer service and communication skills.- Strong multitasking and computer skills..- Previous Acura/Honda Service Advisor experience is an asset.- Required to work on Saturday's
- ADP dealer software and CDK experience is a definite asset.

**What’s in it for you?**- Excellent management support and guidance- Opportunities through our Internal career mobility program- Access to health, dental and vision insurance- Disability, critical illness and life insurance for the unexpected- Our Employee Assistance Plan (EAP) for you and your family's wellness- Discount on vehicles, service and parts for you and your family- Discounts to retailers and service providers across the country- Free and engaging employee events- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge, experience and bonus earnings**

**Job Type**: Full Time - Permanent

**Salary**: $45,000 - $60,000 per year

**Performance Auto Group is a leading automotive company in Southern Ontario with over 1900 employees, 23 brands and 42 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

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