Cloud Infrastructure Service Delivery Manager

7 months ago

Ontario, Canada INTEL Full time

Join the Data Center Operations team as a Cloud Infrastructure Service Delivery Manager The Cloud Infrastructure Service Delivery Manager leads the team of Business Systems and Solution Analysts, Programming Engineers and other IT professionals engaged in the successful delivery of information systems, products and services to internal customer groups. Ensures to deliver the benefits of cross-organizational capabilities, manages the services and owns the vision of the service line to ensure alignment with evolving business needs.

Other responsibilities include but are not limited to:

- Monitors and reports the KPIs from the service line agreement (SLA) and optimizes the IT service delivery process including business automation processes.
- Delegates, directs service tasks, monitors the progress of current projects and manages service team members.
- Provides technical support and coordinates troubleshooting for equipment and networks when necessary.
- Stays current with latest trends and maintains familiarity with upcoming IT equipment, services, and other developments.
- Sets priorities for the team, gets results across boundaries, develops employees and manages performance.
- Drives results by inspiring people, role modeling Intel values, developing the capabilities of others, and ensuring a productive work environment.
- Planning and coordination of diverse groups.
- Customer relationship engagement and management.
- Excellent verbal and written communication (experience of working to an exec or director level).
- Presenting data verbally and in reports.

**Qualifications**:
**Minimum Qualifications**
- Service, Program and Project Management managing complex, large and multidisciplinary projects/programs.
- Cloud Technologies and underpinning architectures and services.
- Technical Program or Project Manager in the past with a strong focus on infrastructure, platform, and service layers.
- Building service delivery roadmaps and dealing with change and prioritization as the business dictates.
- Working and presenting at executive and director level.
- Experience with managing projects in Jira.
- Agile Methodologies.
- PMP Certification.
- KPI Tracking.
- Leadership Reporting.
- Large-scale infrastructure operations.

**Preferred Qualifications**
- Project and Product Management methodologies for schedules, cost, quality, and risks.
- Product Roadmap and Strategy.
- Capital and Budget Cycle Process.
- Business Analyst.
- Business platforms such as Salesforce, Smartsheet, JIRA, Ariba, and other Intel IT platforms.
- Experience with transition change management.
- Previous experience in product management.

**Inside this Business Group**:
Enable amazing computing experiences with Intel Software continues to shape the way people think about computing - across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.

**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

**Benefits**:
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Intel is committed to a culture of accessibility. Intel provides accommodations to applicants and employees with disabilities. Find information and request accommodation here.

Annual Salary Range for jobs which could be performed in Canada:
Salary range dependent on a number of factors including location and experience

**Working Model**:
This role is available as a fully home-based and generally would require you to attend Intel sites only occasionally based on business need. This role may also be available as our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. **In certain circumstances the work model may change to accommodate business needs.**
JobType

Fully Remote

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