Field Supervisor

2 weeks ago

Toronto, Canada BLACKBIRD SECURITY INC. Full time

**Blackbird** is a quickly-growing company and has built a reputation for excellence by setting the standards for superior performance and excellent customer service. We are committed to bettering the community by providing excellent security services which fit the unique needs of our clients and the communities we serve. Our company provides security services to a wide range of clients all over the country including retail stores, high end retail sites, warehouses, corporate offices, construction sites, campuses, municipal offices and many more.

**Why work with Blackbird?**

With Blackbird, you would have an opportunity to grow your career and be part of a fast growing national security company, with the potential for great career advancements. We also offer competitive wages and flexible working schedules.

**Role Summary**

Your primary responsibility will be to fully support the District Managers (DMs) in their role as it pertains to the quality of our operational services associated with your region (Ontario East - Toronto, Barrie, Newmarket, Aurora, Markham, Ajax, Whitby, Oshawa, Cornwall). The focus of your function will be to ensure that our staff on site are well trained, well dressed, knowledgeable, have the right attitude towards their role, and fully comprehend what their role is meant to accomplish.

**DUTIES AND RESPONSIBILITIES**
- Supervise and train security officers
- Regularly patrol and spot-check premises
- Spot check guards to ensure Post Orders are being followed and they are adhering to company/client policies.
- Delivery of resources to sites when required, and at the same time, check on the quality service levels being provided by our employee, ensuring that he/she is very aware of the job functions and performing them properly.
- Understand the workings and be able to fully utilize the scheduling system, providing you with the ability to see who is working at which location, at any time during your shift.
- Deal with onsite issues as requested by the DMs or Operations Manager, such as providing backup services.
- Provide key control measures when needed.
- Cover floor time as part of your duties on a regular basis.
- Defuse disturbances by company policies and procedures.
- Understand and have knowledge of the company policies pertaining to the wellbeing of staff, and the provision of operational services.
- Handle all interruptions and complaints in the assigned district.
- Assist the DMs to ensure that staff site reports are done accurately and professionally, helping site staff to develop this skill to an expected level.
- Visit assigned sites regularly and provide excellent client care.
- Motivating and coaching employees.
- Develop and maintain positive working relationships with the site guards.
- Complete incident reports and required documentation for all security incidents.
- Identify potential security risks and respond accordingly.
- Defuse potentially volatile situations and intervene when necessary.
- Respond to emergencies and incidents within designated areas promptly and according to policy.
- Providing great customer service to the clients.
- Ability to work without close supervision.

**QUALIFICATION AND SKILLS**
- Valid Security License
- Prior supervisory experience required
- Experience with arrests and detaining shoplifters preferred
- Valid Driver's license and own vehicle is required
- Previous experience in security is required.
- Must be proficient in the English language, spoken, written, and via electronics
- Superior observational skills
- Willingness to attend meeting and trainings to improve skills
- Knowledgeable on safety processes and procedures
- Use of Force certification, or willingness to obtain same, is required

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$22.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have your own vehicle?

**Experience**:

- Supervisor: 1 year (required)
- Security: 1 year (required)

Licence/Certification:

- Security License (required)
- Drivers License (required)
- Use of Force Certification (preferred)

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