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Housekeeper (Casual)

1 week ago


St John's, Canada Tiffany Village Retirement Residence Partnership Full time

**Housekeeper (Casual)**

Housekeeper is a member of the housekeeping team who is responsible for general cleaning duties in the facility, including the general cleaning of residents’ suites, bathrooms, staff lounge, resident lounges, hallways, multi-purpose room, bistro, and other areas as designated. The Housekeeper operates under the direction of the Hospitality Manager.

**Description of Key Responsibilities/Duties**:

- Fulfills the duties and responsibilities of a housekeeper with a pleasant demeanour focusing on upholding excellent customer service, recognizing the importance of maintaining these ongoing relationships with all our clients, inclusive of residents, families, guests, volunteers and staff.
- Carries out all aspects of routine and rotation cleaning throughout the building and residents’ suites which includes the following, but not limited to: dusting, vacuuming, sweeping and mopping; cleaning appliances, washing floors, walls, windows and doors; changing and making beds; removing curtains/window coverings for cleaning and re-hanging, light bulb replacements and garbage removal.
- Ensures that furniture is arranged to provide a safe and efficient environment.
- Observes and reports any changes in residents’ behavior to immediate supervisor and Resident Care Manager or her designate, as deemed appropriate.
- Fosters an environment of safeguard to ensure residents’ well-being is maintained, particularly for those seniors who are vulnerable and require guidance/support.
- Ensures written documentation and verbal reports are maintained as per Company policy and procedures with respect to confidentiality and security.
- Responsible for cleaning in accordance with the housekeeping schedule and always works collaboratively with the housekeeping team when the schedule requires change in order to meet the needs of clients.
- Assists with orientation/training of new staff.
- Deals with delicate situations and troubleshoots issues and concerns that may arise within the scope of the housekeeper’s duties and responsibilities.
- Counts inventory of housekeeping supplies on a quarterly basis.
- Performs other related duties as required to ensure quality housekeeping service.
- Performs other related/assigned duties as required to meet the needs of residents.

**Qualifications**:
**Abilities and Skills**:

- Ability to communicate effectively both written and oral English.
- Excellent interpersonal communication skills in working with residents, families, the Tiffany Team, as well as the general public.
- Excellent organizational and time management skills with demonstrated ability to multi-task in a fast-paced environment.
- Ability to take direction and learn procedures.
- Demonstrated proficiency in ability to treat residents with respect, dignity and care.
- Demonstrated proficiency in ability to resolve contentious or sensitive issues, or situations requiring conflict resolution.
- Trustworthy, reliable, dependable.
- Professional, open, friendly, autonomous, team player, responsive and positive.
- Ability to meet the physical requirements of the position.
- Must be able to operate housekeeping/residential cleaning related equipment.
- Maintains confidentiality of resident and staff information.

**Experience, Training/Education and Work Record**:

- High school diploma.
- 1-3 years’ previous work experience in housekeeping, residential cleaning or other related field.
- Successfully meets the necessary employee requirements as stipulated in the operational standards by the Department of Health governing agencies with home support licenses.
- Current First Aid and CPR certification.
- Knowledge of WHMIS and the importance of complying with same.
- Demonstrated knowledge and comfort level in working with a vulnerable population of seniors, who may present with various challenges such as cognitive impairment.
- Strong commitment and focus on providing resident/client service excellence.
- Knowledgeable of the importance of and ability to comply with internal policies and procedures.
- Previous experience working in the field of seniors’ care/living and persons with disabilities is preferred.
- Energetic, enthusiastic, motivating, compassionate and caring person who has demonstrated passion to work with seniors.
- Ability to work in a flexible, resilient environment to meet the needs of residents.
- A satisfactory record of work performance and attendance is required.

**Hours of Work**:

- Hours of work will vary from week to week in order to maintain a flexible environment to meet the needs of our residents.

**Rate of Pay**:

- $16.58 as per the current collective agreement

**Required documents prior to start date**:

- Recent Code of Conduct with the Vulnerable Sector Check

**Job Type**: Casual

**Salary**: $16.58 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- St. John's, NL: reliably commute or plan to relocate befo