Night Manager
2 weeks ago
Job description
**Responsibilities**:
- Provide premier service at one of Vancouver's top boutique hotel
- Oversee departures/arrival, run switchboard, take reservations
- Respond to guest complaints, requests, and emergencies
- Oversee the cleanliness, safety & security of the property
- Manage emergency situations including the operation of the fire panel
- Be educated and aware of WHMIS standards and safe work procedures
- Work well under pressure and be able to multitask in a variety of departments
- Reconcile accounts; investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
- Liaison with Food and Beverage Managers on issues affecting OPUS
- Ensures superior customer service levels are maintained by all Front Office team members
- Resolves guest complaints, ensuring guest satisfaction
- Maintains complete knowledge of and complies with all departmental policies, service procedures and standards
- Completes daily sales & labor report
- Completes daily room pick up & forecast reports
- Accurately completes shift updates and cash-out procedures
- Informs and updates the Front Office Manager on all guest related issues
- Verifies and checks all night audit reports and reports any discrepancies
- Other duties as required
**Knowledge, Skills, and Abilities**:
**Willingness to work overnight shifts.
**Must possess Valid BC driver's license. Experience driving Manual vehicles an asset.
**A strong grasp of the English language in both verbal and written forms is mandatory.
**Applicants must have permission to work in Canada.
**Job Types**: Full-time, Permanent
**Salary**: $25.50 per hour
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- Night shift
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
- Tips
Work Location: In person
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