Desktop Support Technician

**Desktop Support Technician**

**Full-Time, Permanent**

**Winkler, MB**

**Starting salary - $43,716**

We are currently looking for a Desktop Support Technician to join our Information Technology (IT) team. This role is based out of our Winkler branch, with travel to our branch network.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

**At Access Credit Union, our values are straightforward**:

- Do good
- Be better
- Own it
- Move forward

**What will you be doing?**

The Desktop Support Technician acts as the support between end users and the computer environments. Responsibilities include network maintenance; computer software and hardware installation; problem identification, resolution and reporting; information integrity and security; and the interpretation of user documentation and procedures. Timely and efficient management of issues including the evaluation, prioritization, escalation, resolution and tracking of issues from employee requests for assistance. 

**Key Responsibilities**:

- Install technology and security related equipment and software.
- Install, maintain and provide troubleshooting support for organizational technical, security and communication systems and programs.
- Resolve end-user IT incidents, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations etc.
- Identify trends and trouble spots to conduct proactive maintenance or repairs.
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Implement technical changes with the least disruption to the organization.

**What do you need?**
- Grade 12 diploma or equivalent
- Valid class 5 Manitoba Driver’s license and access to a vehicle
- Post-secondary education in Information Technology
- CompTIA A+
- MCP or MCSE certifications
- Cisco CCNA or equivalent 
- Minimum two years of direct work experience in an IT support capacity
- Able to quickly analyze issues and determine best course of action using available resources
- Sound judgment to escalate issues to senior members within the IT organization
- Knowledge of IT management software tools
- High degree of resourcefulness, flexibility, and adaptability

**Are you ready to?**
- Be an ambassador for our brand, values and products
- Ensure things get done efficiently
- Go home each day feeling accomplished
- Challenge the status quo
- Build a career
- Continue learning

**We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.**

**Job Types**: Full-time, Permanent

Pay: From $43,716.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

Application deadline: 2024-05-08