Service Delivery Specialist- Full Time Regular

6 months ago

Vancouver, Canada NTT DATA Full time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be

We are currently seeking a **Deskside Services Support Lead** to join our team in **Vancouver, BC**.

**Purpose of Position**

The Service Delivery Specialist allocates resources and monitors the day-to-day service activities for the team, and provides mentoring, training and limited administrative functions. This position provides expertise to customers in order to sustain effective and timely customer services and contributes to planning processes to help develop the section's IT strategy.

**Accountabilities**
- Provides leadership and mentoring to team staff. Allocates resources and monitors the day-to-day service activities of staff. Communicates current program issues to staff to ensure they are able to provide accurate information and service.
- Identifies service quality issues, opportunities and constraints and makes recommendations for improvements to the Manager.
- Monitors and manages the Enhanced Executive Support and VIP requests and responds to any requests from section staff.
- Fields escalations from staff related to customer issues. Contacts clients to confirm and/or obtain additional information and to update incident tickets.
- Interacts with NTTC, business partners, 3rd party vendors and Provincial Government or Health Authority related clients to resolve hardware, software and other business process issues.
- Creates, updates and presents training material to section staff on an ongoing basis.
- Develops, manages, and administers process management best practices. Facilitates deployment of new, existing or improved processes to all service delivery units within NTT DATA based on customer requirements. Consults and recommends actions and remedies for business process design and deployment.
- Is accountable for the process health of operational processes deployed within NTT DATA to include (but not limited to) all associated controls and measurements. The position acts as the single point of contact for all process activities.
- Monitors day to day business workflows by preparing daily reports on business volumes and reporting to the Manager.
- Participates in projects to implement changes and provides functional direction to staff assigned to projects as required.
- Tests and/or oversees testing of new hardware/software.
- Assists Manager with administrative functions such as: hiring and training of staff, monitoring of daily and weekly workloads, reassigning of staff to meet fluctuations in the nature and variety of customer service demand, setting priorities and assigning and scheduling staff to complete assignments according to customer needs.

**Qualifications**
- Information Technology related training/education/certification, degree or diploma or a combination of relevant training and experience
- 1 year of experience in the following:

- Providing technical direction and leadership for small to medium sized technical teams
- Technical planning, coordination and documentation of hardware and/or software business solutions in a Remote Desktop Support environment
- 3 - 5 years in Service Desk Support environment, analyzing, coordinating, managing and resolving the following:

- Microsoft Windows and Office incidents
- Prioritization of incidents and requests
- Customer escalations
- Workplace technology incidents and requests
- 2 years' experience at a Team Lead level in the following areas is preferred:

- Remote Desktop Support in an Enterprise wide environment
- Health Care Industry
- Effective October 12, 2021, all individuals working in health care facilities must be fully vaccinated. Proof of vaccination will be collected by NTT DATA as well as upon entry to the site.

**Financial Responsibility**
- Preparation of Time and Material quotes for clients.

**Direct Supervision -**
- No direct supervision

**Project/Team Leadership or Training**
- Provides training to staff.
- Acts as team lead to section staff.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Annual Salary Range: CAD 87101.73 - CAD 99806.95

**About NTT DATA Services**

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard**

**to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

  • Delivery Driver

    2 months ago

    Vancouver, Canada KH Parcel Delivery Service Full time

    *About Us:* KH Delivery Parcel Services is a dynamic and growing delivery service committed to providing exceptional service to our customers. We specialize in efficient and reliable delivery solutions, ensuring packages reach their destinations safely and on time. *Job Description:* We are seeking enthusiastic individuals to join our team as Courier...

  • Delivery Driver

    7 months ago

    Vancouver, Canada KH Parcel Delivery Service Full time

    *About Us:* KH Delivery Parcel Services is a dynamic and growing delivery service committed to providing exceptional service to our customers. We specialize in efficient and reliable delivery solutions, ensuring packages reach their destinations safely and on time. *Job Description:* We are seeking enthusiastic individuals to join our team as Courier...

  • Delivery Driver

    7 months ago

    Vancouver, Canada KH Parcel Delivery Service Full time

    *About Us:* KH Delivery Parcel Services is a dynamic and growing delivery service committed to providing exceptional service to our customers. We specialize in efficient and reliable delivery solutions, ensuring packages reach their destinations safely and on time. *Job Description:* We are seeking enthusiastic individuals to join our team as Courier...

  • Medical Delivery Driver

    7 months ago

    Vancouver, Canada KH Parcel Delivery Service Full time

    *About Us:* KH Delivery Parcel Services is a dynamic and growing delivery service committed to providing exceptional service to our customers. We specialize in efficient and reliable delivery solutions, ensuring packages reach their destinations safely and on time. *Job Description:* We are seeking enthusiastic individuals to join our team as Medical...

  • Delivery Driver

    7 months ago

    Vancouver, Canada KH Parcel Delivery Service Full time

    KH parcel delivery service is a growing company in Vancouver , If you are a hard-working person and looking for great compensation in a fast paced environment you are guaranteed to find your business here. You have to have a fast pace and be a fast learner. Must Haves: - Valid Driver’s license - Owns or able to use your own vehicle. In order to...

  • Delivery Driver

    7 months ago

    Vancouver, Canada KH Parcel Delivery Service Full time

    KH parcel delivery service is a growing company in Vancouver , If you are a hard-working person and looking for great compensation in a fast paced environment you are guaranteed to find your business here. You have to have a fast pace and be a fast learner. Must Haves: - Valid Driver’s license - Owns or able to use your own vehicle. In order to...

  • Delivery Driver- Full Time

    1 month ago

    Vancouver, Canada Yen Bros Food Service Ltd Full time

    **Job Advertisement: Delivery Driver** **Company: Yen Bros., Food Service (2011) Ltd.** **Location: Vancouver, BC** **About Us**: **Yen Bros., Food Service (2011) Ltd., is a forward-thinking food service distributor with over 40 years of experience. As a family-owned business, we pride ourselves on delivering exceptional service to our customers six days...

  • Case Management Assistant

    7 months ago

    Vancouver, Canada PLEA Community Services Society of BC Full time

    PLEA Community Services is currently seeking a **Regular Full-Time Case Management Assistant** for our Folkstone-Vancouver team. The proposed start date for this position is as soon as possible. This position requires BCGEU membership. The Case Management Assistant provides a range of administrative and technical services to support the day-to-day...

  • Delivery Driver

    3 days ago

    Vancouver, Canada Locvl Delivery Full time

    Qualification 1. With a Driver's Licence 3. Can Communicate well 4. Team player 5. Experience Driver is a must **Benefits**: 1. Hourly pay / Perday Delivery options available 2. Mother's day Bonus pay applies 3. Flexible Schedule 4. Dedicated Route App **Job Types**: Full-time, Part-time, Casual, Seasonal Contract length: 6 months Part-time hours: 20-40...

  • Dean (Student Services) Regular Full Time

    7 months ago

    Vancouver, Canada NEC Native Education College Full time

    NEC Native Education College is the largest private Indigenous College in Vancouver and works with First Nations and Indigenous organizations to deliver programs in locations throughout British Columbia. NEC works to strengthen Indigenous communities through offering programs to lead employment and higher learning. **Position Summary**: The purpose of the...

  • Delivery Driver

    6 months ago

    Vancouver, Canada Golden Wing Delivery Full time

    **Qualification** 1. With a Driver's Licence 3. Can Communicate well 4. Team player 5. Experience Driver is a must **Benefits** 1. Hourly pay / Perday Delivery options available 2. Mother's day Bonus pay applies 3. Flexible Schedule 4. Dedicated Route App **Job Types**: Full-time, Part-time, Casual **Salary**: $20.00-$25.00 per hour **Benefits**: -...

  • Medical Office Assistant

    6 months ago

    Vancouver, Canada BC Centre for Excellence in HIVAIDS Full time

    Medical Office Assistant (Regular Full-Time) - BC Centre for Excellence in HIV/AIDS Hope to Health Primary Care Clinic - Please note:_ _Only Canadian Citizens, legal residents or residents with a legal work permit will be considered._ STATUS: Regular full-time HOURS OF WORK: 08:30 -16:30 JOB START DATE: As soon as possible SALARY: Standard Flat Rate -...

  • Delivery Specialist

    4 weeks ago

    Vancouver, Canada Audi Downtown Vancouver Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!** **Audi Downtown Vancouver** is currently looking to fill a position of a **Delivery Specialist.** ***Dilawri life is** full of excitement, **click here** **for a glimpse into the road ahead.** **We have a...

  • Front Desk Service Representative

    4 months ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 116 Job Profile CUPE 116 Salaried - Front Desk Service Representat Job Title Front Desk Service Representative (Regular Full Time) Department Front Desk Service Representatives | Residence Life | Student Housing and Community Services Compensation Range $4,235.00 - $4,639.00 CAD Monthly Posting End Date August 29,...

  • Administrative Assistant

    6 months ago

    Vancouver, Canada PLEA Community Services Society of BC Full time

    PLEA Community Services is currently seeking a **Regular Full-Time Administrative Assistant - 3** for our Communications and Development team. The proposed start date for this position is as soon as possible. This position requires BCGEU membership. The Administrative Assistant - 3 provides a variety of administrative and clerical assistance in an office....

  • Produce Buyer- Food Service Industry- Full Time

    2 days ago

    Vancouver, Canada Yen Bros Food Service Ltd Full time

    PRODUCE BUYER- FULL TIME (FOOD SERVICE INDUSTRY) Yen Bros., Food Service (2011) Ltd., is one of the progressive food service distributors has a history of more than 4 decades in business. It’s a family owned and serving customers six days a week across Vancouver and the lower mainland, from Abbotsford to Vancouver Island, to Whistler and the Sunshine...

  • Banquet Captain

    2 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 116 Job Profile CUPE 116 Salaried - Hostess/Host - Food Serv. Job Title Banquet Captain - Sage (Full-Time Regular) Department Full Service Restaurants & Catering I Assistant Manager I UBC Food Services I Student Housing and Community Services Compensation Range $3,900.00 - $4,107.00 CAD Monthly Posting End...

  • Delivery Specialist

    7 months ago

    Vancouver, Canada Regency Lexus Vancouver Full time

    Regency Lexus of Regency Auto is currently seeking energetic and friendly **Delivery Specialists **to join their award-winning sales team. We provide a warm and supportive team environment, training and all of the necessary resources to best support your career in the automotive industry. With 40 years in the Lower Mainland, Regency Auto has built a...

  • Independent Delivery Contractor

    7 months ago

    Vancouver, Canada Wyngit Delivery Inc Full time

    Wyngit Delivery is a quickly growing company specializing in same-day deliveries for businesses in British Columbia. We are seeking a dedicated, customer service-oriented individuals to join our team as an Owner Operator Delivery Driver in Vancouver, BC. In this role, you will have the opportunity to earn extra money with the freedom to do so from the...

  • Delivery Specialist

    7 months ago

    Vancouver, Canada Zipply Full time

    **Ride with Zipply!** **Do you love e-bikes, cycling, or have experience with Vancouver’s cycling infrastructure?** **Do you love the idea of being a part of an organization committed to reducing emissions?** **Do you have experience doing gig deliveries, courier or messenger services?** We are currently seeking a reliable and enthusiastic Delivery...