Investigator, Investigations and Fraud

1 week ago

Etobicoke, Canada Lowe's Canada Full time

**The investigator will cover our stores in 3 provinces : Ontario, Manitoba and Saskatchewan.**

**Your benefits of working for Lowe’s Canada**:
By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as:

- Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe’s Canada locations)
- Benefits: group insurance, retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc.
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that’s involved in the community
- And much more

**Our expectations**

The purpose of this role is to investigate losses associated with theft and fraud as well as minimize liability for Lowe's by conducting fact-based investigations that align with the Lowe's regulatory policies and procedures. This role owns and directs investigations involving employees. The position owns responsibility to provide training material for APS personnel on investigation techniques and interviewing procedures. This position also provides oversight on organized retail crime and fraud-based investigations. The Investigator, Investigations & ORC may also own and direct specific responsibilities for Returns Management system; Criminal Background Screening; Credit Card Fraud
- in store, phone and online; and Gift Card Fraud as well as directing, coaching and leading Lowe’s APS personnel and in house vendor support personnel.

**Your role**
- Responsible for conducting employee, organized retail crime, and fraud based investigations regarding loss prevention to reduce risk and increase profitability through reducing inventory shrink
- Establishes consistent development and accountability for activities with the APS team at region, market and store levels to include internal investigations and interview techniques, ORC training and deployment and training for new technology and tools to identify fraudulent behavior.
- Identifies and communicates significant investigations and trends to the Divisional Director of Merchandise Shrink, Analytics & Investigations, APS personnel along with potential loss and expense associated and advocates mitigating strategies to prevent future loss/expense
- Maintains active participation in the Organized Retail Crime Associations, in order to remain knowledgeable regarding loss prevention efforts of theft and fraud in the industry and effect legislation favorable to retailers and Lowe’s
- Owns, coaches and develops the entire APS organization on case management and quality assurance through consistent reviews and feedback on a case by case basis to reduce liability and increase efficiencies
- Own and lead or assist on ROI modeling for additional headcount and tools for chargeback reduction and return fraud.
- Collaborate with Lowe’s Digital, Gift Card Marketing and Payment Card Operations to minimize loss while enhancing sales and profitability.
- Own, lead and coach Refund Specialist team to become customer advocates and a resource for stores and the APS team and mitigate return fraud
- Lead and coordinate efforts with 3rd Party Gift Card providers to establish fraud base strategy to enhance sales and limit loss and exposure to our customers
- Collaborate with Store Operations Support on policy and procedures to minimize in store credit card fraud and enhance compliance with PCI regulations and laws
- Partner with IT Security, DACI and other information technology groups to review current platforms and risks
- Own, lead and direct or assist with the criminal background screening process within Lowe’s to ensure we maintain compliance with federal and state regulations and laws
- Collaborate and manage or assist with 3rd party provider and onsite vendor reps on day to day operations and continue to develop processes to streamline criminal screening and motor vehicle record checks
- Lead and manage or assist with the development of the Investigative Specialist position

**The qualifications that we are looking for**
- Technical or university degree
- 5 years of multi-store experience;
- 5 years conducting employee interviews;
- 3 years organization retail investigations
- Certified Forensic Interviewer (CFI) or Loss Prevention Certified (LPC) or Certified Interview and Interrogation - Wicklander-Zulawski
- Travel would be necessary based on buisness needs

At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet th

  • Financial Investigator

    2 weeks ago

    Etobicoke, Canada TG and SG Investment Ltd. Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Identify clients' financial goals and objectives - Supervise staff - Analyze clients' financial records - Make recommendations concerning cash management, insurance coverage, investment planning, retirement and estate planning - Arrange for sale of financial products and...

  • Supervisor, Production Investigation

    2 weeks ago

    Etobicoke, Canada Apotex Full time

    About Apotex Inc. Job Summary As the Supervisor, Production Investigation, you will be responsible for supervising Project Leader, Investigators and the Deviation Investigation processes within the Manufacturing departments at the Etobicoke site. In addition, you will oversee the generation of metrics for deviations, identify trends and develop action...

  • Investigative Specialist

    1 week ago

    Etobicoke, Canada Woodbine Entertainment Full time

    The SSOC-Investigative Specialist works in a Security Surveillance Operations Center requiring 24/7 staffing. This position is required to proactively monitor, in real-time, all surveillance cameras, motion alarms and access controls, then process any unusual activity to provide an appropriate response. This position will also receive information from the...

  • Production Investigations Project Leader

    6 days ago

    Etobicoke, Canada Apotex Inc. Full time

    **About Apotex Inc.** **Job Summary**: Responsible for ensuring root cause analysis is conducted on investigations for Apotex OSD in a timely and efficient manner. Ensures established procedures are followed for all investigations and corrective and preventative actions are implemented. Acts as quality technical resource and reviews all investigation...

  • Production Investigations Project Leader

    6 days ago

    Etobicoke, Canada Apotex Full time

    About Apotex Inc. Job Summary Responsible for ensuring root cause analysis is conducted on investigations for Apotex OSD in a timely and efficient manner. Ensures established procedures are followed for all investigations and corrective and preventative actions are implemented. Acts as quality technical resource and reviews all investigation reports for...

  • Investigative Specialist

    1 week ago

    Etobicoke, Canada Woodbine Entertainment Full time

    Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests. We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the...

  • Investigative Specialist

    2 weeks ago

    Etobicoke, Canada Woodbine Full time

    Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests. We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the...

  • Investigative Specialist

    4 days ago

    Etobicoke, Canada Woodbine Full time

    Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry. From King’s and Queen’s trips to Canada, anniversaries and unforgettable horse races, we have been creating winning experiences for all our guests. We are...

  • Security Investigator

    2 weeks ago

    Etobicoke, Canada Metro Full time

    **Position Title**:**Security Investigator (18 Month Contract) **Requisition ID**: 40079 **Career Group (ADSP)**:**Administrative **Division**:Nat - Ressources humaines (80069754) **Department**:**Loss Prevention **Work Location**:METRO ON - 5559 DUNDAS STREET W (#A-DUND) **Province**:Canada : Ontario **Position Type**:Temporary **SUMMARY**: This...

  • Area Loss Prevention Investigator

    1 week ago

    Etobicoke, Canada Sephora Full time

    **Job ID**: 212575 **Location**: ON-Sherway Gardens (0544) **Address**: 25 The West Mall, Unit #1210, Etobicoke, ON M9C 1B8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular ***: In addition to the duties described in the Agent job description, Area Loss Prevention Investigators assume additional job duties within their assigned...

  • Coordinator, Loss Prevention

    1 week ago

    Etobicoke, Canada Holt Renfrew Full time

    Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and...

  • Security Guard

    2 weeks ago

    Etobicoke, Canada Skanna Systems & Investigations Inc. Full time

    Skanna Systems & Investigations Inc. is currently looking for a Full-time Reception Security Guard in Scarborough, Ontario. A STRONG CANDIDATE WITH GOOD COMMUNICATION. **Duties and Responsibilities**: - Enforce regulations of establishments. - Visitor Access Control. - Maintain order and follow and adhere to post orders. - Use telecommunications (i.e....

  • Loss Prevention Specialist Full Time

    4 weeks ago

    Etobicoke, Canada The Home Depot Canada Full time

    Asset Protection Specialist POSITION RESPONSIBILITIES: - This is a plain clothed/undercover positon in multiple locations - Detain and interview persons apprehended for shoplifting in accordance with local laws and company procedures. Complete investigative case packages and statements regarding all internal/external theft and fraud for local police...

  • Asset Protection Representative

    2 weeks ago

    Etobicoke, Canada Loblaws Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...

  • Dual Rate Surveillance Shift Manager

    4 days ago

    Etobicoke, Canada Great Canadian Casinos Full time

    **Casino Woodbine Resort is seeking Dual Rate Surveillance Shift Manager!** This exciting career opportunity at the new Casino Woodbine is seeking dynamic individuals with a drive to succeed, strong guest relations and supervisory skills; responsibilities of this role will align with the position of Dual Rate Surveillance Shift Manager. Under the direction...

  • Loss Prevention Specialist Full Time

    3 weeks ago

    Etobicoke, Canada The Home Depot Canada Full time

    **With a career at The Home Depot, you can be yourself and also be part of something bigger.** **Position Overview**: The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental program compliance in their assigned store (s). The APS...

  • Security Specialist

    2 weeks ago

    Etobicoke, Canada Give and Go Prepared Foods Full time

    Its an exciting time to be part of the Give & Go team as we are growing rapidly and want you to become a part of our growth and extraordinarily bright future! **Job Overview**: The Security Specialist will have operational accountability to support and provide oversight to physical security operations, program delivery related to all Give & Go facilities...

  • Employee Relations Governance Manager

    4 weeks ago

    Etobicoke, Canada Tundra Technical Solutions Full time

    Position: Employee Relations Governance Manager Location: Etobicoke (3 days onsite) Full-Time Role Description Our client is a unique and dynamic place to work, working in the aviation industry. More details can be shared with someone on our team. What you can expect from this position: As an Employee Relations Governance Manager, you'll oversee and...

  • Employee Relations Governance Manager

    5 days ago

    Etobicoke, Canada Tundra Technical Solutions Full time

    Position: Employee Relations Governance ManagerLocation: Etobicoke (3 days onsite)Full-Time RoleDescriptionOur client is a unique and dynamic place to work, working in the aviation industry. More details can be shared with someone on our team.What you can expect from this position:As an Employee Relations Governance Manager, you'll oversee and ensure...

  • Employee Relations Governance Manager

    5 days ago

    Etobicoke, Canada Tundra Technical Solutions Full time

    **Company Overview**Tundra Technical Solutions is a dynamic organization operating in the aviation industry. Our unique work environment offers exciting opportunities for professionals seeking challenging roles.**Job Description**We are seeking an Employee Relations Governance Manager to oversee compliance with legislative obligations within Employee...