Customer Experience Representative

4 weeks ago

Red Deer, Canada Sundial Growers Full time

Job Title
Customer Experience Representative

- Job Description
About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to


About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

About the Role

Based out of our Value Buds Red Deer Downtown location, in Red Deer, AB, we are looking for experienced Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:
Customer Offering
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products, strains and consumption methods

Day to Day Operations
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock product regularly

Regulatory Adherence
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Support and promote Nova Cannabis’s and AGLC’s (Alberta Gaming and Liquor Commission) social responsibility programs
- Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience and Qualifications
- Minimum, 2-years of customer service experience
- Minimum, 2-years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- High School Diploma or equivalent
- Valid SellSafe certification
- Valid Qualified Cannabis Worker certification
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in Alberta

Personal Characteristics and Requirements
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanor
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must be 18 years of age or older
- Must have reliable transportation to commute to/from work

Our Commitment to Diversity & Inclusion:

- Number of Openings
100

Time Type

Part time

  • Customer Experience Representative

    1 week ago

    Red Deer, Canada Indigo Books & Music Full time

    Company Description **5 AM start time required.** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Service Representative

    1 week ago

    Red Deer, Canada The UPS Store 588 Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys working in a fast-paced environment and...

  • Customer Experience Representative

    1 month ago

    Red Lake, Canada The Standard Insurance Full time

    Are you a warm, friendly, and organized individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have the perfect opportunity for you! We are seeking a highly motivated and organized professional to join our team of dedicated insurance professionals at our Red Lake office....

  • Customer Service Representative

    2 weeks ago

    Red Deer, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a Customer Service Representative to join our team based out of our Red Deer Ticket Office. **This is a part-time position working Sunday - Monday and Thursday - Saturday from 4:30 pm - 8:30 pm.** Your positive attitude is what makes you special and you genuinely like working with...

  • Customer Service Representative

    2 weeks ago

    Red Deer, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Red Deer, ABRed Arrow is currently looking for a Customer Service Representative to join our Red Deer ticket office. This is a part-time position working between 20 - 30 hours per week. Must have open availability including weekends with hours being between 8:30 am and 8:30 pm. Your positive attitude is what makes you...

  • Customer Sales and Service Representative

    1 month ago

    Red Deer, Canada United Farmers of Alberta Co-operative Ltd. Full time

    **Position Summary**: Reporting to the Store Manager, the Customer Sales and Service Representative is responsible for serving and assisting contractors and customers in the selection of building products and services to meet their needs. Position will be based in UFA store, but cross training for yard activities will be required. The Representative provides...

  • Customer Service Representative

    2 days ago

    Red Deer, Canada Canadian Tire Red Deer South Full time

    **Customer Service Representative** Are you ready to join Canada’s most-shopped general merchandise retailer? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Customer Service Representative

    2 weeks ago

    Red Deer, Canada ARG Wholesale Full time

    **Customer Service Representative** **GlassMasters Autoglass - Red Deer, AB** **Starting Wage: $19.00 - $24.00/ Hour** **Monday - Friday (Occasional Saturday)** **Hours vary depending on season** **Job Type: Full-Time/ Permanent** **About GlassMasters**: At GlassMasters/ARG, we are focused on building a culture that brings together ideal team players...

  • Customer Service Representative 1

    3 days ago

    Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the...

  • Customer Service Representative 1

    2 weeks ago

    Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the...

  • Customer Development Representative- Red Deer

    5 days ago

    Red Deer, Canada UniFirst Full time

    Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase existing account sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and...

  • Inside Sales/customer Service Representative

    8 hours ago

    Red Deer, Canada Rocky Mountain Phoenix Full time

    Inside Sales Customer Service Representative Rocky Mountain Phoenix Inc. (Red Deer AB) - Rocky Mountain Phoenix Inc. is a leader in providing equipment, service, and apparatus to the fire suppression industry. - We are looking for someone who is initiative-taking, dependable and will bring energy and enthusiasm to the workplace. Accountabilities: -...

  • Seasonal Customer Sales

    6 days ago

    Red Deer, Canada United Farmers of Alberta Co-operative Ltd. Full time

    **Position Summary**: Reporting to the Store Manager, the Customer Sales and Service Representative 1 is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates...

  • Manager, Customer Experience

    1 month ago

    Red Deer, Canada TD Bank Full time

    407172BR Retail Banking - Management Red Deer, AB April 24, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Manager, Customer Experience

    1 month ago

    Red Deer, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 month ago

    Red Deer, Canada TD Bank Full time

    414471BR Retail Banking - Customer Service Red Deer, AB July 18, 2023 Hours 22.50 Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    1 month ago

    Red Deer, Canada TD Bank Full time

    410767BR Retail Banking - Customer Service Red Deer, AB May 31, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    1 month ago

    Red Deer, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Manager

    2 months ago

    Red Deer, Canada Michaels of Canada, ULC. Full time

    Store - RED DEER, AB We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by...

  • Customer Experience Associate

    1 month ago

    Red Deer, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Inclusiveness** At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and...