IT Support Technician

3 weeks ago

Strathmore, Canada Wheatland County Full time

**IT Support Technician**:
**Position Reports To**:Manager of Information Services

**Job ID**:P23-21

**Position Summary**:
As the primary IT person, the IT Support Technician provides technical support and performs proactive IT duties to support the County’s overall operations. This includes, but is not limited to customer service, helpdesk & deskside support, working with external vendors where necessary to provide and ensure top service and support. Additionally, they will monitor and maintain technology and licensing, support 24/7 access, create and maintain documentation, train staff, assist in the development and support of workflow automation, evaluate and respond to security incidents, and help to support system’s connectivity and reliability through all of the County’s facilities.

**Key Responsibilities**:

- Maintain good communication and provide proactive customer service, training, technical support, and request fulfillment in a helpdesk, deskside, and remote work capacity to Council, all staff, and stakeholders.
- Work closely with key vendors and suppliers on various relevant contract services, licensing, and support.
- Ensure proper purchasing, proactive support and documentation of IT assets and contracts, including asset lifecycles and replacements and maintain stock of required peripherals according to the budget.
- Support, install, maintain, document, and respond to requests and incidents regarding computer hardware, desktops, laptops, internet, software, local servers, printing, scanning, mailing, E-mail, productivity tools, MS Teams, phone systems, AV, remote access, mobile devices, peripherals, azure cloud servers, virtual desktop, and security etc., across all facets of the County.
- Ensure AV (Audio Visual) equipment in Council Chambers, ECC rooms and all meeting rooms are in good working order.
- Support and run conference calls, and meeting room resources during Council meetings or other special meetings as scheduled or required.
- Support corporate and BYOD mobile phones and maintain the MDM system.
- Assist and support in the rolling out of new software, workflow automation tools, and processes.
- Work with the business, coordinate and develop workflow automation through tools such as Laserfiche Forms. Training can be provided.
- Ensure adherence to all applicable Wheatland County policies and bylaws.
- Assist the Manager of Information Services with the continuous improvement of security, technology, and information related policies.
- Responsible, with elevated access and visibility, to use confidential information appropriately and maintain the confidentiality and security of all information related to the County.
- Contribute to continuous improvement and innovation of County systems and processes.
- Perform tasks, consistent with the position, including special projects / assignments, as may be required on an ad hoc basis, and as assigned by the Manager of Information Services.

**Other Duties as Required**:

- Support and assist in maintaining physical records and ECM systems by operating as a backup to the Information Management Specialist. Training will be provided.
- Provide backup to the Facilities Supervisor for building access security card administration. Training will be provided.

**Occupational Health and Safety (OH&S)**:

- Ensure compliance with OH&S including attendance at safety meetings, being properly trained in OH&S related topics (e.g. Emergency Management training and exercises), and ensuring work is completed in a safe manner.

**Qualifications**:

- Completion of a post-secondary education in Information systems and/or 5+ years of experience in tier 2 general IT support and operations, ideally with a rural municipality.
- A+, MCSE, and/or MCDST certified, and/or Azure fundamentals and/or equivalent proven experience working in a diverse technology environment supporting hardware, software and Azure in a tier 1 and 2 capacity.
- ITIL Foundations Certified and/or proven equivalent IT operations knowledge/experience.
- Excellent communication and customer service skills, including written, verbal / interpersonal.
- Effective problem solving and decision-making skills.
- Effective organizational and time management skills; comfortable managing a variety of priorities concurrently in a fast-paced environment.
- Valid Class 5 Alberta drivers’ license and clean driver’s abstract.

**Expected Skills and Attributes**:

- Proficient technical skills in the facets of deskside, server and Azure support and strong understanding of MS Office (M365) and MS Teams and general productivity tools.
- Experience with servers, mobile device management, Azure, Microsoft Virtual Desktop.
- Proficient in supporting mainly Android and some Apple mobile devices.
- Audio visual experience is considered an asset.
- Familiarity with supporting corporate networks is considered an asset.
- SQL and reporting knowledge are considered an asset.
- Microsoft Dynamics GP exper

  • Dispensary - Registered Pharmacy Technician

    2 weeks ago

    Strathmore, Canada Mint Health + Drugs Full time

    About Us:Mint Health + Drugs is an independent company committed to fostering a culture of motivation, innovation, nurturing, teaching, and sharing. We pride ourselves on offering career opportunities suitable for individuals at any stage, whether it's their first job or they're seeking a new challenge. With a patient-centered approach, we are dedicated to...

  • Dispensary - Registered Pharmacy Technician

    2 weeks ago

    Strathmore, Canada Mint Health + Drugs Full time

    About Us:Mint Health + Drugs is an independent company committed to fostering a culture of motivation, innovation, nurturing, teaching, and sharing. We pride ourselves on offering career opportunities suitable for individuals at any stage, whether it's their first job or they're seeking a new challenge. With a patient-centered approach, we are dedicated to...

  • Dispensary - Registered Pharmacy Technician

    2 weeks ago

    Strathmore, Canada Mint Health + Drugs Full time

    About Us:Mint Health + Drugs is an independent company committed to fostering a culture of motivation, innovation, nurturing, teaching, and sharing. We pride ourselves on offering career opportunities suitable for individuals at any stage, whether it's their first job or they're seeking a new challenge. With a patient-centered approach, we are dedicated to...

  • Dispensary - Registered Pharmacy Technician

    1 week ago

    Strathmore, Canada Mint Health + Drugs Full time

    About Us:Mint Health + Drugs is an independent company committed to fostering a culture of motivation, innovation, nurturing, teaching, and sharing. We pride ourselves on offering career opportunities suitable for individuals at any stage, whether it's their first job or they're seeking a new challenge. With a patient-centered approach, we are dedicated to...

  • Registered Pharmacy Technician

    2 weeks ago

    Strathmore, Canada Mint Health + Drugs Full time

    Are you a dedicated and skilled Pharmacy Technician looking for an exciting opportunity to contribute to a dynamic pharmacy team? Look no further! We are currently seeking a Registered Pharmacy Technician to join our growing team at Langdon Pharmacy.As a Registered Pharmacy Technician at Mint Health + Drugs, you will play a vital role in supporting our...

  • Registered Pharmacy Technician

    2 weeks ago

    Strathmore, Canada Mint Health + Drugs Full time

    Are you a dedicated and skilled Pharmacy Technician looking for an exciting opportunity to contribute to a dynamic pharmacy team? Look no further! We are currently seeking a Registered Pharmacy Technician to join our growing team at Langdon Pharmacy.As a Registered Pharmacy Technician at Mint Health + Drugs, you will play a vital role in supporting our...

  • automotive service technician

    6 days ago

    Strathmore, Canada Strathmore Ford Full time

    Education: Expérience: EducationRegistered Apprenticeship certificate or equivalent experienceTasksAdjust, repair or replace parts and components of automotive systemsTest and adjust repaired systems to manufacturer's specificationsEstimate parts and labour cost to perform vehicle maintenance and repairs Perform scheduled maintenance serviceCertificates,...

  • Pharmacy Technician Intern

    2 weeks ago

    Strathmore, AB, Canada Mint Health + Drugs Full time

    Mint Health + Drugs is an independent company committed to fostering a culture of motivation, innovation, nurturing, teaching, and sharing. We pride ourselves on offering career opportunities suitable for individuals at any stage, whether it's their first job or they're seeking a new challenge. With a patient-centered approach, we are dedicated to improving...

  • Pharmacy Technician Intern

    2 weeks ago

    Strathmore, AB, Canada Mint Health + Drugs Full time

    Mint Health + Drugs is an independent company committed to fostering a culture of motivation, innovation, nurturing, teaching, and sharing. We pride ourselves on offering career opportunities suitable for individuals at any stage, whether it's their first job or they're seeking a new challenge. With a patient-centered approach, we are dedicated to improving...

  • Pharmacy Technician Intern

    2 weeks ago

    Strathmore, AB, Canada Mint Health + Drugs Full time

    Mint Health + Drugs is an independent company committed to fostering a culture of motivation, innovation, nurturing, teaching, and sharing. We pride ourselves on offering career opportunities suitable for individuals at any stage, whether it's their first job or they're seeking a new challenge. With a patient-centered approach, we are dedicated to improving...

  • Pharmacy Technician

    2 weeks ago

    Strathmore, AB, Canada Mint Health + Drugs Full time

    Are you a dedicated and skilled Pharmacy Technician looking for an exciting opportunity to contribute to a dynamic pharmacy team? Registered Pharmacy Technician to join our growing team at Langdon Pharmacy. As a Registered Pharmacy Technician at Mint Health + Drugs, you will play a vital role in supporting our mission to provide outstanding pharmaceutical...

  • Dispensary - Registered Pharmacy Technician

    2 weeks ago

    Strathmore, AB, Canada Mint Health + Drugs Full time

    About Us: Mint Health + Drugs is an independent company committed to fostering a culture of motivation, innovation, nurturing, teaching, and sharing. We pride ourselves on offering career opportunities suitable for individuals at any stage, whether it's their first job or they're seeking a new challenge. With a patient-centered approach, we are...

  • Registered Pharmacy Technician

    2 weeks ago

    Strathmore, AB, Canada Mint Health + Drugs Full time

    Are you a dedicated and skilled Pharmacy Technician looking for an exciting opportunity to contribute to a dynamic pharmacy team? Look no further! We are currently seeking a Registered Pharmacy Technician to join our growing team at Langdon Pharmacy. As a Registered Pharmacy Technician at Mint Health + Drugs, you will play a vital role in supporting our...

  • Registered Pharmacy Technician

    2 weeks ago

    Strathmore, AB, Canada Mint Health + Drugs Full time

    Are you a dedicated and skilled Pharmacy Technician looking for an exciting opportunity to contribute to a dynamic pharmacy team? Look no further! We are currently seeking a Registered Pharmacy Technician to join our growing team at Langdon Pharmacy. As a Registered Pharmacy Technician at Mint Health + Drugs, you will play a vital role in supporting our...

  • Plumber

    1 day ago

    Strathmore, Canada Chisholm Industries Ltd. Full time

    Chisholm Industries, Ltd in Calgary, AB is continuously recruiting Experienced Plumbers to apply to join our amazing team full-time! Our plumbing technicians typically work Monday - Friday, 8:00 AM - 4:00 PM.WHY YOU SHOULD JOIN OUR TEAMWe are a stable, established company with a supportive and skilled plumbing team. We pay our Experienced Plumbers a...

  • Veterinary Summer Student

    3 weeks ago

    Strathmore, Canada VCA Canada Full time

    JOB DESCRIPTION Veterinary Summer DVM Student Strathmore, AB VCA Canada Animal Care Centre of Strathmore is accepting applications for a 2024 Summer DVM Student position. This is a great opportunity to apply your classroom studies within a hospital environment and acquire first-hand experience in working closely with VCA Canada veterinary...

  • Veterinary Summer Student

    2 days ago

    Strathmore, Canada VCA Full time

    Veterinary Summer DVM Student Strathmore, AB VCA Canada Animal Care Centre of Strathmore is accepting applications for a 2024 Summer DVM Student position. This is a great opportunity to apply your classroom studies within a hospital environment and acquire first-hand experience in working closely with VCA Canada veterinary professionals. ...