Quality Analyst

2 weeks ago

Toronto, Canada Autodesk Full time

Job Requisition ID #
- 23WD70006

23WD70006, Quality Analyst - Sales
- French translation will be available soon La traduction française sera bientôt disponible_

Position Overview

The Quality Analyst role will lead initiatives to improve the quality of the interactions that our Sales Representatives have with Autodesk customers. You will master the Art & Science of Sales. You will collaborate with some of the best sales professionals in the industry to navigate complex enterprise sales environments.

RESPONSIBILITIES
- Reporting and Analytics:

- Able to review raw data and turn into insightful stories which can be actioned
- Able to build and edit PowerBI reports and dashboards
- Able to query databases (JSON queries a plus) _- Preferred_
- Experience with text or conversational analytics
- Conversational Analytics:

- Experience with call recording and quality data
- Experience turning conversational and call transcript data into actionable insights which can be used for website, chatbots, call flow (IVR), and CRM knowledge module

Minimum Qualifications
- Bachelor's Degree with at least 2 years of quality analyst or B2B experience
- Familiar with quality management and quality assurance processes, ideally in a Sales or Contact Center environment
- Knowledge of B2B Sales
- Knowledge of Contact Centers
- Contact Center Technologies:

- Experience using Call Recording/Transcription solutions
- Experience with Artificial Intelligence
- Automation
- Experience automating tasks and processes
- Sales Training and Coaching
- Change Management
- Quality Reviews:

- Analyze call data
- Evaluate the quality of Sales calls

Preferred Qualifications
- Communication:

- Ability to present, explain data, and make recommendations to managers and sales representatives, to help them improve the quality of sales interactions
- Training and Coaching skills
- Languages a plus: French, German, Spanish, Italian, or Portuguese
- Collaboration skills

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk Careers

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