Customer Care/ Pharmacy Assistant

2 months ago

Surrey, Canada Pocketpills Full time

Pocketpills is Canada’s online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of pharmacists, engineers, designers and data scientists transforming a $42 billion industry. Through our easy-to-use app and website, members can fill prescriptions, order refills and consults with pharmacists—wherever and whenever they need. With a presence in every province and territory, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canada’s fastest-growing healthtech companies, with over 200 team members and counting

**The Role**:
We are looking for a self-motivated superstar Pharmacy Assistant to join PocketPills amazing team.

**Responsibilities**:

- Deliver quality customer (member) service to patients.
- Process new and refill prescriptions
- Take/send refill requests and respond to patient inquiries.
- Send refill and transfer requests to doctors and pharmacies.
- Verify prescription information is complete and accurate.
- Collaborate with pharmacy team members to maintain member satisfaction.
- Understanding of commonly prescribed medications and their uses.
- Assist the pharmacist in filling prescription items as per the College of Pharmacy regulations.
- Collect, organize and evaluate patient information.
- Manage both inbound and outbound calls.
- Proactively identify solutions to questions you anticipate our members having in each interaction.
- Take a hands-on approach to resolve every issue, owning it from start to finish.
- Provide best-in-class service experience for our members while working in a fast-paced environment.
- Understand that each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship.

**Qualifications (Must-Haves)**:

- 1-2 years of pharmacy experience
- Experience recognizing and identifying patient medications.
- Excellent written, verbal and oral communication skills.
- Strong member service focus.
- Strong work ethic and positive attitude.
- Strong interpersonal skills with the ability to work independently with mínimal supervision.
- A thorough understanding of quality assurance and delivery of service excellence.
- Demonstrate ability to work as an effective team member.
- Detail-oriented.
- Experience working under pressure in a fast-paced work environment while consistently exceeding productivity and quality stand.
- Flexible to work in different shifts including weekends and holidays.
- Enjoys multitasking and is proficient in computer handling skills.

**Availability**: Flexible
- including weekends and holidays.

**Benefits**:

- Access to virtual doctor 24/7
- Dental care
- Disability insurance
- Extended health care
- Vision care
- Life insurance
- Paid time off
- Free food & drinks
- " Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. "_

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