Menu Specialist

5 months ago

Toronto, Canada Volante Systems Full time

**Volanté is an industry leading Enterprise Point-of-Sale (POS) company that sells its leading-edge hospitality solutions to blue-chip customers all across North America. With a team of over 100 employees in its Toronto, Ontario and Charlotte, North Carolina offices, Volanté's POS software has continuously demonstrated its ability to be flexible, scalable, and reliable in diverse environments.**

**WHAT YOU'LL BE DOING**:

- Create meaningful interactions with our clients by introducing yourself and clarifying our menu input process
- Review all raw menu data as provided by client and create a plan for menu item input
- Contact client to answer questions and gather appropriate information to complete menu setups
- Input client menu data creating categories, menu items, promotions, and discounts etc.
- Be the first point of contact with clients for site problem resolution and seek assistance from the Menu Team Lead if it is not solvable on the individual level
- Provide recommendations to improve our processes and the client experience
- Deliver a positive can-do mentality in a professional environment

**WHAT WE'RE LOOKING FOR**:

- Completed Post-Secondary education
- Strong aptitude for navigating technology and learning new systems
- Excellent communication skills - both in written and verbal correspondence
- Good telephone etiquette
- Core commitment to client satisfaction and the ability to problem solve, think flexibly, focus on desired results, and follow up to ensure client satisfaction
- Previous experience working with Point-of-Sale systems is highly preferred
- Experience in a Food/Beverage or Hospitality environment is an asset
- Ideally, you've held a position in the food service industry as a quick service cashier, team lead or manager

**WHAT YOU'LL GET OUT OF IT**:

- Ability to leverage your experience to accelerate Volante's growth and achieve your own goals
- Work in Hybrid Model with some awesome, fun-loving, and diverse people
- Benefits Plan that includes Vision, Dental, and extended Health Care
- Perks: Free parking, company socials, flexible work hours, casual office environment, free snacks and more
- We are dedicated to fostering a diverse, equitable, and inclusive workplace. We believe that diversity in all its forms is a source of strength and innovation, and we are committed to creating an environment where all employees can thrive._

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