Clinic Secretary, Neonatal Follow-up Clinic

2 weeks ago

Vancouver, Canada B.C. Women's Hospital & Health Centre Full time

**Clinic Secretary, Neonatal Follow-Up Clinic**
- BC Women’s Hospital
- Vancouver, BC
- In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Performs a range of clerical/secretarial functions associated with the scheduling and registration of multidisciplinary clinic appointments utilizing computerized software and in accordance with established policies, standards and procedures. The Clinic Secretary also provides clerical support such as sorting and distributing mail, performing receptionist duties and typing material.

**What you’ll do**

***
- Utilizing a computerized scheduling system schedules and books patient appointments and follow-up appointments which includes booking interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
- Contact patient’s family to confirm appointments and explains multi-disciplinary appointment system. Notifies the appropriate department regarding any additions, deletions and/or changes to appointments.
- Using computerized patient registration system, pre-registers patients for upcoming clinic appointments ensuring that all patient demographic information is accurate. At time of clinic, re-confirms demographic information and updates computer system as necessary, explains the multi-disciplinary appointment system to families, obtains written, signed consent forms from parents, authorizing release of information and photographs child and parent for NFU file.
- Prepare for Monthly Intake Meetings by gathering patient charts and photocopying appropriate forms for distribution to Clinic team members.
- Performs reception duties such as receiving patients, parents and visitors and directing them to the appropriate area. Answers, screens and re-directs telephone calls and documents appropriately. Receives sorts and distributes correspondence, handles inquiries regarding the clinic, and re-directs inquiries as necessary. Prints out or types appointment lists for each clinic day.

**What you bring**

***

**Qualifications**:

- Grade 12 and two year’s recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities
- Ability to keyboard at 45 w.p.m.
- Knowledge of medical terminology.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

**What we bring**
- Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**:Temporary, Full-Time

**Wage**:$26.06/hour

**Location**:4500 Oak Street, Vancouver BC, V6H 2N9
**Applications will be accepted until position is filled.**

**Hours of Work**:Monday - Friday, 0

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