Functional Analyst

1 week ago

Montréal, Canada CGI Full time

Are you an experienced, passionate pioneer in requirements gathering, transformation, and technology? We are looking for a Business or Functional Analyst who is analytical, a fast learner and enthusiastic about problem solving. This is a client-facing role for someone who is detail oriented and understands the importance of technology as a tool to help improve business outcomes. You know what it means to be part of a team and can manage client needs and expectations.

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

**Your future duties and responsibilities**

Working as part of a collaborative team, which is led by a Project Manager, and includes other Functional, or Business Analyst(s), Developer(s), and Solution Architect(s), the successful Functional Analyst will work with limited to moderate supervision to understand the business needs, and the limits of the current service to help design solutions, enhancements and processes that will increase efficiency, automate processes, meet legislative requirements, add value, and solve the business problem.

**Required qualifications to be successful in this role**

Be familiar with Case Management processes.
- Conduct and facilitate workshops with business users to gather requirements, and outline system capabilities involving business stakeholders with limited technical expertise.
- Provide estimates for their own work assignments.
- Work closely with the business Subject Matter Experts (SMEs) to define and document functional designs and configuration specifications.
- Be responsible for designing and testing moderately complex components of the Case and/or Grant Management solution.
- Prepare and execute test plans to ensure the system works as designed.
- Support User Acceptance Testing to ensure the system meets the business requirements.
- Contribute to defining user guides and end user training materials.
- Contribute to implementation planning and the cutover to production.
- Has significant experience with system delivery life cycle methodologies.
- Strong communication and consulting skills.
- Ability to balance multiple deliverables and manage time effectively.

Other expertise:

- Will have experience and understanding of relational databases.
- Professional client presence, influencing and active listening skills.
- Strong leadership, facilitation, presentation and change management skills.
- Demonstrable strong, dynamic written and verbal communication skills with the ability to communicate clearly with various stakeholders at all levels of seniority.
- Lean Six Sigma (or other equivalent) experience and/or certification would be an asset

Experience/Education Required:

- Bachelor’s Degree in related field of study (computer science, business, management, instructional design); or equivalent work experience

Other Desirable Skills
- Experience using tools, such as Visio, Excel, Word, PowerPoint, Jira are an asset.
- Experience in Digital Service design is an asset.
- Experience in Release and/or Agile methodologies an asset.
- 3+ years of experience in different sectors organization is an asset

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