Computer Technician

Computer Technician- staff
Full-time - Open until filled - Starts: ASAP**The Position**:
Reporting to the Director of Information Technology, the Computer Technician is one of a number of IT team members responsible for the reliable operation of the University & IT infrastructure including servers, network devices, desktop and laptop computers, as well as mobile devices, printer/copiers, etc. The Computer Technician primarily provides Level 2 hardware and software support, occasionally Level 3 support, and ongoing IT administration. The Computer Technician analyses business needs in order to assist in providing software and hardware solutions, and performs project management using defined project management principles.

**Responsibilities**:

- Assists others in using and troubleshooting hardware and software in an efficient and courteous manner.
- Informs end users of current threats from malicious software and “social engineering” and what the best practices are to avoid them.
- Effectively manages assigned hardware and software through configuring, installing, maintaining and troubleshooting at a Tier-2 level, seeking assistance from Level 3 support as needed.
- Effectively manages assigned hardware and software through configuring, installing, maintaining and troubleshooting at a Tier-3 level.
- Responsible for all aspects of e-commerce at Redeemer University, including hardware and software for POS, online shopping, and payment processing.
- Responsible for managing assigned projects using a defined project methodology.
- Analyses business needs and assists others in determining hardware and software solutions that meet the needs of the particular stakeholders.
- Assists in the maintenance of classroom technology and provides support to faculty experiencing problems using audiovisual equipment in the classrooms.
- Participates with other members of the department in making recommendations for changes to improve the overall service of the department to the Redeemer community.
- Ensures that software is properly licensed before installation and reports license usage to the Manager of IT Service Development.
- Participates in providing limited third-level technical support to faculty, staff and students experiencing problems with software in compliance with the IT Department & Service Level Agreement.

**Preferred Skills and Attributes**:

- Must possess strong analytical and problem-solving skills
- Must be an effective communicator, written and verbal
- Must possess sound knowledge of computer hardware and peripherals as well as Microsoft Windows and Macintosh operating systems and software such as Microsoft Office Suite
- Must have the ability to work cooperatively and collaboratively, demonstrate a spirit of service and have a willingness to assist others
- Must have effective (or be willing to learn) project management skills, including the ability to organize tasks, delegate work, and manage timelines

**Education, Training & Certifications**:

- One to two years’ previous experience in technical support required
- **Software**: Microsoft Office Suite, Adobe Production Suite, Help Desk software, open source software, Moodle (Discovery), POS software. Other software as needed to analyse the IT environment.
- **Operating systems**: Windows, Mac OS, IOS, Android, Linux
- Audiovisual equipment: Overhead projectors, LCD (multimedia) projectors

**Other Requirements**:

- Understanding of and commitment to Redeemer University (mission, vision, and Reformed Christian identity)

**The Application Process**:
**Position reports to**: Director of IT

**Anticipated start date**: ASAP