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Credit & Collections Clerk

4 months ago

Kincardine, Canada EPCOR Full time

Highlights of the job

We are hiring a full-time, permanent **Clerk, Credit and Collections** position working out of Aylmer or Kincardine, ON.

What you’d be responsible for
- Providing input to the Manager, Customer Operations plans and directions, and ensure on-going appropriate relationships with other positions.
- Ensuring the delivery of optimal results against appropriate performance metrics.
- Meeting Customer expectations, functioning with operational effectiveness and ensuring efficient outcomes.
- Appropriate and timely outbound calling to all Customers per the OEB rules.
- Preparing and sending Customer letters for notification of disruption of service for non-payment.
- Preparing OEB and month end reporting.
- Negotiating and processing all Customer payment arrangements.
- Reviewing all Customer accounts monthly for outstanding balances and responds appropriately for all of the different account scenarios.
- Managing all account balances sent to the Collection Agency.
- Managing and tracking all Customers deemed low income and follows all social agency rules.
- Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.

What’s required to be successful
- Grade 12 Diploma or GED equivalent or a two (2) year college Diploma is required.
- 2+ years of administration experience.
- Detailed knowledge of the UMS software reporting capabilities.
- Responds to change with an open attitude and a willingness to learn new ways to accomplish work activities and objectives.
- Acquires and uses technical, procedural, and professional information and skills to accomplish results within the context and prescribed limits set by the manager.
- Actively listens to and openly communicates with others.

Other important facts about this job

Jurisdiction: OSH

Hours of work: 40 hours per week

**Application deadline**:April** 14**, 2024**
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Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.