Noc Analyst

The opportunity

The NOC Analyst is responsible for the detection, isolation, and resolution of monitoring alerts for all the components of our hosted platform. The NOC Analyst will execute a blueprint aimed at providing a high level of service availability across all platforms by utilizing the monitoring tools, automation, and log analytics allowing visibility into the technology stack. This is achieved by displaying a passion for the technology and ambition for learning while focusing on proactive and holistic approaches to continuously improving the customer experience.

Your day-to-day responsibilities include
- 24x7 monitoring of the platforms
- Shift options: 6 pm to 2 am EST or 4 pm to 12 EST (in PST the shifts are: 3 pm to 11 pm PST or 1 pm to 9 pm)
- Actively participate in shift coverage to maintain proper staffing levels
- Ensure maximum possible service availability and performance of all platforms
- Analyze problem areas and coordinate corrective actions before services are impacted
- Manage site crises/events by following Incident Management procedures and leading the NOC response

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies and skills we can't do without
- Ability to provide clear, concise technical documentation of issues in applicable data systems
- Aptitude to work with both operations engineers and software developers on cross-functional teams
- Demonstrate initiative and self-motivation as well as sound time management
- Technical troubleshooting and problem-solving skills with strong attention to detail
- In-depth knowledge of monitoring, automation, and log analytics such as SolarWinds, Grafana, PRTG, Elastic or similar tools
- Exposure to scripting tools such as Powershell
- Versed in supporting the use of APIs using tools such as Postman and markup languages like JSON or XML

Education and experience required
- Required: A.S. degree in Computer Science or equivalent experience
- Proven track record working in a NOC environment
- Can strategically manage multiple projects simultaneously and be comfortable with a dynamic, fast-paced work environment
- Experience working and collaborating with Software Delivery teams