Inside Sales Support

5 months ago

Ayr, Canada Unilock Ltd. Full time

Unilock, a family-owned and operated business, originally introduced the paving stone to North America in 1972. Backed by family values and a commitment to quality, Unilock has grown to become the premier manufacturer of paving stones and retaining walls. Traveling the globe in search of inspiration, Unilock strives to stay on the leading edge of design and manufacturing innovation, to reflect the evolving needs, wants and sense of style of its customers.

We currently have an opening for in our Ayr, Ontario location for an **Inside Sales Support Position. T**his is a full-time seasonal position with an annual winter lay-off. This key position within our organization will report to the Office Supervisor

**JOB SUMMARY**

The Inside Sales group supports customers by providing knowledgeable information, answering questions, and responding to complaints. We are the front-line support for the sales organization and our customers. Creating and maintaining positive relationships is an essential part of our job as such, we must respond to customers in a friendly and professional manner. Inside sales plays a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

**RESPONSIBILITIES**
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
- Answer customer questions in a knowledgeable and timely manner.
- Perform daily administrative tasks to assist with maintaining the efficient operation of the office, including, but not limited to, review of outstanding orders, random load audits, cycle counting.
- Promoting and abiding ongoing safety in the workplace.
- Process customer orders quickly and accurately.
- Willing to work extra hours if required to complete tasks.
- Working directly with Commercial contractors and Commercial Territory Managers.
- Other duties as assigned to meet the ongoing needs of the organization.

**QUALIFICATIONS**
- Minimum High School graduate.
- CRM or Project experience would be considered an asset.
- Proficient computer skills, including, but not limited to Microsoft Office.
- Ability to perform basic math equations to use for estimating the cost of landscape projects.
- Strong written and verbal communication skills, as well as problem solving skills.
- Ability to manage competing priorities, work with strict deadlines, attend to projects, and work processes with excellent organizational skills and strong attention to detail in a fast-paced environment.
- Exceptional time management skills, being able to manage a busy environment with many interruptions.
- Valid Ontario driver’s license.
- Applicants must be able to pass a pre-employment driver and criminal background check.
- Ability to lift 25 lbs.

**BENEFITS**
- Comprehensive benefit package.
- Immediate enrolment into Health & Dental benefits.
- Profit Sharing.
- Employer matched pension plan.
- Wellness Program.

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