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Retail Receiving and Customer Service Coordinator

1 month ago


Langley, Canada Bella & Wren Full time

_We are currently a _**Retail Receiving and Customer Service Coordinator **_to join our team at Bella & Wren in Fort Langley Bella & Wren is a boutique fashion retail store. The products this role would be working with include women's clothing, shoes, accessories, beauty products and home decor. _
- **Responsibilities of this role include, but are not limited to**:_
- Receiving_
- Receiving incoming shipments, checking boxes for damage and missing items
- Unpacking orders and preparing items for the sales floor by hanging and steaming
- Creating and printing tags for new products, tagging orders
- Keeping backroom and back stock impeccably clean and organized
- Monitoring inventory, completing periodic cycle counts, and year end inventory
- Editing product photos with Photoshop to ensure they are cohesive with Bella & Wren’s esthetic, for use on our website
- Inputting new products to Shopify, utilizing knowledge of SEO principals
- Online Orders & Customer Service_
- Pulling online orders, packaging items, and preparing orders for shipment
- Staying calm and professional, no matter the situation
- Sales_
- Working on the sales floor on Saturdays, and providing lunch break coverage Tuesday - Friday
- Performing Sales Associate/Stylist duties including greeting customers and assisting customers in the store
- Cross training on the sales floor is a great opportunity to understand the full sales cycle at Bella & Wren and allows an opportunity for the Distribution Manager to work alongside the Sales Team
- Team_
- Regular communication with Store Management and Owners
- Participating in daily morning meetings and other staff meetings as required
- Stepping up to any task or challenge that is needed to support the team
- Knowledgeable of and adheres to all Bella & Wren policies and procedures
- **Required Skills & Experience**:_
- Extensive experience using Shopify
- Proficient with Photoshop
- Superior organization and planning skills
- Must be able to lift heavy boxes
- Excellent communication and customer service skills
- Minimum 1 year experience in a similar retail distribution/shipping/receiving role
- Prior fashion/retail experience, a love of fashion and décor is considered an asset
- **Schedule**_

The schedule for this role is daytime shifts, Tuesday through Saturday, working 34-36 hours per week.
- **Perks**_
- Starting wage of $22.00 per hour
- Opportunity to participate in the Company’s Extended Health & Dental Plan
- Store discount
- Team building events
- **Thinking of applying?**_

If you prefer in person, you can drop off your resume and cover letter in store - please ask for Sandra or Rene when you arrive. _**We look forward to hearing from you**_
- **About us**_

At Bella & Wren, we have a vision to create a space that inspires, encourages, and decorates the lives and homes of our customers. Our mission is to provide hand-curated pieces that are designed to last and make our customers feel great about themselves.

Our team members are the ambassadors of our Company’s vision and mission. We value work ethic and reward hard work. Being part of our team is being part of the Bella & Wren community

**Job Types**: Full-time, Permanent

Pay: $22.00 per hour

Expected hours: 34 - 36 per week

**Benefits**:

- Company events
- Extended health care
- Store discount

Schedule:

- Day shift

Application question(s):

- Are you able to consistently work a daytime schedule of Tuesday - Saturday? (approx. 34-36 hours per week)
- Are you able to lift heavy boxes?
- How would you rate your experience with Photoshop? Beginner, Intermediate or Advanced?
- Do you have prior experience using Shopify?

**Experience**:

- Retail Receiving: 1 year (preferred)

Work Location: In person